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AT&T Fiber Account

AT&T Fiber Account

Tips on managing your Internet with AT&T Fiber account.

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AT&T Active Armor Advanced Internet Security will not activate

AT&T Active Armor Advanced Internet Security will not activate. 2 months now and multiple calls with no resolution. Being charged for a feature that doesn’t work- worst of all I have no parental controls in a house of teenagers. I can’t even schedule devices or create profiles anymore since upgr

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2 months of advanced active armour is this

it will never load into smart home app- this is what I’m dealing with for 2 months now and numerous failed tech support trouble shooting

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Stolen reward card for early termination fee ($100)

I had not received the gift card for $100 early termination fee when i moved from Xfinity to ATT. ATT claims that the card was mailed and was activated and used. I never received the card. They said they mailed it on 9/2 and it was activated on 9/22 and used few days later. I spent an hour discussin

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Stolen rewards card

Has anyone else had their $150 rewards stolen and used the very next day after it was issued?  Mine was issued on 10/26/21 and the very next day it was spent/stolen/used at Eden's Market in New Mexico and I am being told there is no way for them to replace the stolen card/money and that they can't e

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What a wretched experience

Seriously, I've had AT&T now for a month and a half and every part of this experience has been wretched. Initially, my roommate was moving out, I work from home and wanted to keep the fiber optic so I set up an account to start the first of October. Then we learned he could transfer the account

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That number is already linked to another user ID. Choose another number. Security addresses/numbers are wrong

Hello,I am having the same issues many seem to be having. Under profile - my phone number for recovery is "None". Recovery   Phone  None  Add I add my cellphone number (which is the main number on my account)  It says the Number is

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Have a home postfix server and interested in sending emails SMTP port 25 submission over 587 STARTTLS

Has anyone ever done this before? Sent emails directly from a server at home and have their own domain name? I understand that using a [email scrubbed] inside of an email client then using a password to authenticate their email address will work using outlook, but can use send emails using your own

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Deceptive Marketing false Advertising About Rewards $50, $75, $175, $300 Any Amount

I ordered internet service online on 8/15/2022 that was installed on 8/25/2022. I attached a screenshot of the order showing promotions at the bottom. I was promised 3 rewards. A $150.00 which I got, a $75.00 which I got, & a $50.00 which I never got. I gave it time thinking maybe I need to have

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Pending Reward Amount

I ordered AT&T Internet service 2 months ago. And was eligible for $300 reward amount for which got only $50. Contacted the AT&T Rewards Center multiple times as well but nothing helps !! This is a SCAM deceptive marketing false advertising and UNETHICAL WAY OF DO

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Rewards Program issue

After not receiving my rewards, I called to find out the status. I was told they would be put back on my virtual account. I was sent an email confirming the account was ready but the funds are not there. I called back and the rep and supervisor both told me I cannot have the funds because they're ex

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OVER CHARGE

I’ve been a customer for about 4 years and every year around the same time my bill doubles or triples and it happens constantly. EVERY associate I’ve talked to in person or on the phones says the same thing “i have no clue why this would be happening” then it goes away but comes back a few months la

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 • Wireless

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College Project: Cluster Data / Heat Map Request

I am a college student doing research for my Capstone Project. I am trying to analyze attendance during an event that has negatively affected the profits of the event because users cannot use apps like Square. I was wondering if there was if T-Mobile could assist me in showing population density of

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 • Wireless

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Verification Code Going to Wrong Number

When I request a verification code it’s being sent to my niece’s number in Connecticut instead of to mine in California. I’ve called the support number listed and they weren’t able to help me at all. Can anyone please help me. Thanks!

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 • Wireless

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Missing Order and Upgrade Plan Billing issue

I ordered the iPhone 14 Pro on September 15, 2022. It was set to be delivered to my address in NC and I was told it would arrive early October at the earliest. I did not receive any order tracking information and FedEx says the phone was delivered on the 19th of September. I did not receive confirma

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 • Wireless

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Xbox Series X Alternative Mac Address/upnp

I can no longer play online or connect to my router. My tv works fine, it’s just the Xbox. It’s asking for an alternate MAC address for verification. How do I find it, or can I just bypass it by a wired connection?

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 • Internet

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Still have not received S21+ Android 13/One UI 5 update

From what I understand the S21+ Android 13/One UI 5 update has been out for a few days now and I still have not received the update. My phone is an AT&T branded model. Should I be worried that I will not get the update?

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 • Wireless

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Official Solution

Email to Setup Password Recovery Option for AT&T Email

Got an email asking for password recovery options for my AT&T email account - or else! I have an sbcglobal.net email account, and a yahoo.com email account.  I have no idea if this is legit or what I am supposed to do, and if this is even applicable for me.  I don't like the "or else"

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 • Email

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Fiber Optic installation property damage

AT&T Fiber optic is being installed in our neighbor and your contractors have cracked our water line and left tracks in our yard where they drove over our water meter. I need to know where to file a claim for the damages and the cost of the water leak. Thank you,

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 • Internet

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Official Solution

Set Up Password Recovery Options

I get emails and reminders when having to sign in via browser to Set Up Password Recovery Options. I live outside US and recovery via ATT normal means is impossible since they only accept US phone numbers. Any other way?

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 • Email

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Having to reset my password every time I try to access my email account

I get a message when I try to log into my email account on my laptop that there have been too many attempts to log into my account and I am locked out until I change my password. This started out happening every once and awhile but now it is happening just about every time I try to log into my email

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 • Email

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AT&T Fiber now delivers speeds up to 5 GIG

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