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AT&T Fiber Account

AT&T Fiber Account

Tips on managing your Internet with AT&T Fiber account.

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Fiber Internet Issue

For 2 months, we had no issues with our Fiber service. Now, it's inconsistent, going out for 1/2 hour to sometimes 14+ hours at a time. AT&T sent a tech out to do inside testing. No issues identified. That tech said there could be an outside line issue, so put in an escalation ticket. Lineman c

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Lack of service and proper answers from support chat.

Having to wait 3 days to get your service fixed is bad. Chat with support was definitely from a script and pre written responses. The real question is service personnel part of a union that do not work over a weekend? It is unfortunate that I have 30 years experience in the IT and telecom industry a

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Rebate never sent

I upgraded to internet fiber in Feb 2022. When I made the order for the upgrade, there was a $200 promotional rebate. I never got the rebate. When I call customer support they said it was not in my "record" and they could do nothing about it. Hiw can I get thus resolved?

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smart home manager

I am unable to log into shm. The app no longer works on my phone. I have updated it, removed it & reinstalled it to no avail. The website for shm does not recognize my account at all. I was trying to fix a wifi connection problem on a laptop. I can connect this laptop via an ethernet cable, but

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My wifi is not listed on my laptop

My wifi network is not on the list of networks for my laptop, but it is for my other devices.

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No One Is Listening to Me

For weeks I have been trying to get a hold of someone to explain that I do not have my old internet router available to send back. I gave it to the technician when they set up my internet and they said they would bring it back for me. After weeks of constant phone calls about returning my router

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One Year Later. Still No MFA Option for my AT&T Logon

It's been a year since I subscribed to AT&T fiber Internet and there is still no way to secure my account with MFA. Today, I got an email that some miscreant tried to do a 'forgot password' on my username.  I appeal to AT&T to add this feature so we can better secure our myAT&T log

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AT&T Internet Keeps Dropping

My internet drops out almost daily now. Is it not possible to get in contact with an actual person?  I don't get it.  It seems like it would be easier for me to just switch to a different provider than try to fix the AT&T connection. I have had an AT&T fiber internet connection

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POE camera keeps dropping since installing smart home manager. How do I turn off smart home manager?

I have a FOSCAM security camera connected via ethernet cable to my router. The router was changed about two months ago and now is a BGW210. Around the same time, I installed the Smart Home Manager. Since then,  the camera randomly drops off the system anywhere from minutes to a few hours after

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AT&T Active Armor Advanced Internet Security will not activate

I signed up for AT&T Active Armor Advanced Internet Security for $7.00/month. However, I have been unable to get it activated, now 4 weeks later. However, AT&T is billing me for it! Every time I go into the Smart Home Manager app and click on Active Armor and it says "Activating AT&T Act

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Get reimbursed for plumbing cost to fix sewer line ATT broke

I live in Brandon Ms and my plumber thinks ATT may have broken my sewer pipe. Does anyone have a phone number I can call to file a claim in this area?

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 • Internet

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can i sign into hbomax free thru hotel(Sonesta Select-Boston/Danvers, ma loc) has free hbo thru direct tv-HOWEVER-their ISP is thru verizon

             im staying at a Sonesta Select hotel (boston/ danvers, ma location) and have direct tv with free hbo, but have free internet thru verizon.... SO... my question is... how do i go about getting to watch hbo max free on my laptop computer... either w/ or

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 • TV

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Ethernet no valid IP Configuration

I am starting to work from home and have to connect my desktop directly to my modem. I have done that with the Ethernet cable but I still have no internet. I’ve reset and restarted computer, modem and router and still the same. I ran a diagnostic and it says that my Ethernet has no valid IP configur

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 • Internet

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SBCGLOBAL EMAIL PROBLEM

I am having an issue with my sbcglobal email account. What can I do to fix the problem, if you sign in on your phone and then try to check on your computer it says you have to sign in again.  Then when you try to do that, it makes you reset your password every single time.  Please help.&n

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 • Email

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SMS 2-step-verification not receiving

My phone doesn't receive text messages from some businesses in two-factor-verification situations. Usually there is an e-mail option, so until recently this hasn't been a problem. Anyone else dealt with this? I have an iphone 11 and AT&T transferred my phone number to Liberty Wireless when I liv

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 • Wireless

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Secure Mail Key set up without my permission

I had an email account that recently got locked because a hacker incorrectly tried to access my account multiple times. The account was placed on lock, but I got an alert that "A secure mail key was added." I tried calling customer service and speaking with chat support, but they were super unhelpfu

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 • Email

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Still have not received S21+ Android 13/One UI 5 update

From what I understand the S21+ Android 13/One UI 5 update has been out for a few days now and I still have not received the update. My phone is an AT&T branded model. Should I be worried that I will not get the update?

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 • Wireless

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Official Solution

Email to Setup Password Recovery Option for AT&T Email

Got an email asking for password recovery options for my AT&T email account - or else! I have an sbcglobal.net email account, and a yahoo.com email account.  I have no idea if this is legit or what I am supposed to do, and if this is even applicable for me.  I don't like the "or else"

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 • Email

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Official Solution

Fiber Optic installation property damage

AT&T Fiber optic is being installed in our neighbor and your contractors have cracked our water line and left tracks in our yard where they drove over our water meter. I need to know where to file a claim for the damages and the cost of the water leak. Thank you,

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 • Internet

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Official Solution

Having to reset my password every time I try to access my email account

I get a message when I try to log into my email account on my laptop that there have been too many attempts to log into my account and I am locked out until I change my password. This started out happening every once and awhile but now it is happening just about every time I try to log into my email

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 • Email

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Official Solution

Set Up Password Recovery Options

I get emails and reminders when having to sign in via browser to Set Up Password Recovery Options. I live outside US and recovery via ATT normal means is impossible since they only accept US phone numbers. Any other way?

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 • Email

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