AT&T Fiber Account

AT&T Fiber Account

Tips on managing your Internet with AT&T Fiber account.

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Supervisor or superior to phone rep

I need to speak with a supervisor regarding my miserable experience with my newly installed fiber internet. My account was canceled and by a ATT rep that does door to door sales because of the new area availability. I originally ordered online until this said rep called me and said that my order did

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AT&T stealing money

When I moved to my apartment in June 2022 I arranged for my router to be delivered on the day of my arrival - instead, AT&T decided to send it a week earlier than I specified and it was, of course, stolen. After being without internet for the first two weeks (I called and got a replacement route

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At what point does ATT pay rebates?

I was due $500 in rebates for signing up over a year ago, online, for fiber internet. There was a glitch on the website that chat couldn't fix. So I had to call in and it took some time and multiple customer service and techs to get m signed up for a fiber line. I still can't properly login, so I ha

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New Community Requesting Fiber

Greetings, I've recently moved into a new community of new Contruction of 55 homes located in Sacramento, CA area. Was excited to learn that there was AT&T fiber available across the street, but when I attempted to sign up for Internet, I was surprised that all that was available was DSL! and o

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Onsite Email Server Outbound SMTP

Is ATT blocking outbound SMTP for onsite Exchange email servers?

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Issue with address change

Hello, I have spent over 8 hours over the past two days on the phone with customer support attempting to change my address. The address that you have on file for me is wrong. My actual and correct address is something different. Because I actively have service at at the correct address, the

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Trouble with setting up email server

Hello, I have been with Comcast Business for years. I just switched to AT&T Fiber and have moved everything over fine but I am having issues with my mail server. No email can be sent out or received.  For SMPT I am using port 25 and 587 as alternate.  For Pop - port 110. I have t

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Keep getting redirects to a registration page while browsing internet.

I set up my internet today, my smart home app is all set up, and yet every so often when I try to browse certain websites (seems like .org seems to be a culprit), I get a pop-up telling me I need to register my account or download the smart home app.If I click continue, it has me enter my account nu

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Outage in Emerson GA

What is causing this outage? If it internet is coming offline due to preplanned construction work we should be notified in advance

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Missing reward. No way to contact reward center

I received a notification my reward expires in 3 days but I cannot claim it. Reward center chat is broken.  The phone number for the reward center is experiencing technical difficulties.  What do I do?

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Moving my ATT Fiber or getting the house ethernet to work.

Hello everyone I have ATT fiber in my house but I had the att box installed in my upstairs room a couple years back because my computer is here. Anyways I am gonna be moving my room to the downstairs one and I saw there was a phone jack and ethernet jax in the downstairs room so I thought perfect bu

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Complaint letters

Where can I mail or email a formal complaint letter to for AT&T Wireless Service?

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How to get ATT service person to check outside equipment box

The equipment box that is the connection for a couple of houses in my neighborhood has the cover off and full of water. The fiber is no longer safe from damage. Who do I contact for that service?

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Leaning Pole

The utility pole, located at the edge of my yard, that carries ATT is now leaning substantially and actually moving with the wind. Who replaces this pole?  If the pole comes down it will  affect local ATT Internet & Phone....as well as taking out the electrical power lines tha

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Unable to connect to 5G in an area where 5G is available for AT&T.

​Just activated my phone yesterday, and it will not connect to 5G - only 4G LTE. I know that 5G is available as my previous service was with Boost (using the black AT&T SIM), and the same phone would connect. I ran across a couple instances where others were having the same issue here and it was

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Backup or transfer DVR programs

I'm getting a new gateway and the age old dilemma has reared it's ugly head. Is it possible to backup or transfer DVR programs? Is there still no way to do it?

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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS

Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei

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U-Verse and Internet (Fiber)

We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $

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Report outage

Is there any way to report an outage on a landline besides staying on hold for an hour or more??

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I need to get my old iPhone that I sold unlocked.

I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.

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scam?

I keep getting an e mail saying as of March 16th my e mail will be locked out unless I update. Is this a scam? Also I tried multiple times to up date but the message always reads "there is a problem" and I can't go any further.

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