AT&T Holiday Deals & Gifts - Don't miss these holiday deals on the latest devices!
AT&T Fiber Account

AT&T Fiber Account

Tips on managing your Internet with AT&T Fiber account.

3.1K

Ask a question

Pinned posts

(0)
No conversations found!
(2911)
$350 Reward

So what's with the customer service at AT&T? When I signed up for AT&T Fiber, along w/ a promo code and for being a wireless customer as well, I was to get $350 in rewards, but then the account was cancelled because the previous person never cancelled service. So I had to call in and get the

Questions

185

2

0

Refund on a pre-paid card

I tried to activate my pre-paid card through the Northlane website and it did not work. I cannot reach any representative for the pre-paid card company. I have tried 3 customer service phone numbers I have found, and all are disconnected. I have tried two customer service email addresses and email b

Questions

297

3

0

Lost connections when using Cisco AnyConnect VPN

I use Cisco AnyConnect VPN to access my corporate network. When I am doing training in a Chrome web browser, the pages hang and I get wait messages when using ATT Fiber connection.  When I switch to my COX internet connection, this doesn't happen. This issue is happening right now on the To

Questions

45

2

Getting the Run-Around Reward Card/Fiber Internet Sign-Up

This week I have been in communication with ATT reward card customer service. I was told the card shipped out..according to the tracker and have not since received the reward card. I requested a virtual card...they stated they were unable to do that and a new card would be sent out. I also requested

Questions

37

1

0

ATT internet security (ActiveArmor) is blocking my website

My company website domain is trialos.com.cn.  The websites with subdomains, such as www.trialos.com.cn , are blocked by ATT internet security.   Why does it happen and how can I add my domain to unblock/white list? Thanks.

Questions

53

3

0

1000mb with $400 gift card is a SCAM

I’ve been told to get 1000mb speed for $80/month speed and was promised a $400 gift card when I was on the phone with an agent. When I got my gift card, it’s only value at $200. I tried reaching out to get help, no one answered. I tried message on this forum but it’s been weeks and they wont solve

Questions

33

1

0

My internet account was accidentally cancelled and now att is refusing to reinstate service

My wife accidentally cancelled my internet account, the account is under my name so it should of never been cancelled to begin with because I didn’t give permission. Well we have called over 30 times to get the account reinstated but the representatives say there’s nothing they can do and our servic

Questions

37

1

0

INTERNET & CABLE OUTAGE FOR 7 DAYS ARLINGTON, TX 76015

@ATTHelp This is the 7th day that we have not had internet nor cable due to an outage. I have called and chatted with multiple representatives and each time I have been told something different. I am so frustrated at this point; this has been the biggest nightmare for a loyal customer and the lack o

Questions

30

1

0

Mcafee installation Windows 11

I am trying to install McAfee for the first time - I can't activate the download button, the ATT pop up logo/info re profile blocks part of the screen and "download" stays grey.  I have AT&T FIBER — INTERNET 1000 so McAfee should be free.

Questions

18

1

0

Closed

AT&T Commercials

I'm tired of stupid AT&T Commercials. They've been pushing fiber for at least 20 years and they still don't have it in most cities. On top of that, they only have DSL capability in my city (pop > 48k). I can easily do online gaming with this as well as talk/skype to friends in Mexico, yet the

Questions

404

9

0

Be the first to reply

(241)
IMEI not recognized, but it's a att phone

I purchased a pixel 7 about a week ago from att and I'm attempting to get it unlocked due to military orders, when using the att unlock portal it just says my IMEI is not recognized. I've called the support multiple times and they tell me it has to be done in store but the store says it's support. I

Questions

 • Wireless

5

0

0

Internet

Not working

Questions

 • Internet

5

0

0

Activated but still can’t text nor call

I transferred my service from Sprint to AT&T, bought 2 new phones from AT&T and transferred all of my information from old phone to new phones. I couldn’t get them to activate so I went back to where I bought them, they sent me to an AT&T store after 2 hours they finally got them activat

Questions

 • Wireless

4

0

0

OVER CHARGE

I’ve been a customer for about 4 years and every year around the same time my bill doubles or triples and it happens constantly. EVERY associate I’ve talked to in person or on the phones says the same thing “i have no clue why this would be happening” then it goes away but comes back a few months la

Questions

 • Wireless

5

0

Verification Code Going to Wrong Number

When I request a verification code it’s being sent to my niece’s number in Connecticut instead of to mine in California. I’ve called the support number listed and they weren’t able to help me at all. Can anyone please help me. Thanks!

Questions

 • Wireless

5

0

0

Trending Accepted Solutions

(470)

Accepted Solution

Official Solution

Still have not received S21+ Android 13/One UI 5 update

From what I understand the S21+ Android 13/One UI 5 update has been out for a few days now and I still have not received the update. My phone is an AT&T branded model. Should I be worried that I will not get the update?

Questions

 • Wireless

6K

29

Accepted Solution

Official Solution

Email to Setup Password Recovery Option for AT&T Email

Got an email asking for password recovery options for my AT&T email account - or else! I have an sbcglobal.net email account, and a yahoo.com email account.  I have no idea if this is legit or what I am supposed to do, and if this is even applicable for me.  I don't like the "or else"

Questions

 • Email

3.3K

49

0

Accepted Solution

Official Solution

Fiber Optic installation property damage

AT&T Fiber optic is being installed in our neighbor and your contractors have cracked our water line and left tracks in our yard where they drove over our water meter. I need to know where to file a claim for the damages and the cost of the water leak. Thank you,

Questions

 • Internet

557

2

0

Accepted Solution

Official Solution

Set Up Password Recovery Options

I get emails and reminders when having to sign in via browser to Set Up Password Recovery Options. I live outside US and recovery via ATT normal means is impossible since they only accept US phone numbers. Any other way?

Questions

 • Email

531

7

0

Accepted Solution

Official Solution

Having to reset my password every time I try to access my email account

I get a message when I try to log into my email account on my laptop that there have been too many attempts to log into my account and I am locked out until I change my password. This started out happening every once and awhile but now it is happening just about every time I try to log into my email

Questions

 • Email

527

20

Frequently Asked Questions

Expand all
Not finding what you're looking for?

Got a few minutes to learn more?

Check out these informative articles and resources.

Abstract rendering of Fiber optic internet.

EXPLAINER

What’s fiber internet?

Between remote work, gaming, streaming videos, social media, email, and so on, many of us spend a huge portion of our lives online. That’s what draws so many people to internet powered by fiber.
Woman working from home and videoconferencing with several colleagues.

TRENDING NOW

AT&T Fiber now delivers speeds up to 5 GIG

Is your home internet fast enough? Depending on speed tier availability and your household’s connectivity needs, you may choose an AT&T Fiber plan with hyper-gig speeds.
Three kids lounging on a sofa and browsing the web on their respective devices.

BLOG

A quick introduction to Wi-Fi 6

Wi-Fi 6 was designed to improve on previous standards in several ways, including more efficient battery usage, higher maximum bandwidth, improve security features, and more!
How can we help you today?
Shop phones
& devices
Bring your
own device
Upgrade phone
Add a line
to your plan
Download
myAT&T app
Get help online
Visit a store
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.