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Learn about the Android mobile operating system.

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"Hit a Snag" error message when accessing Call Protect Feature in ActiveArmor

Everytime I try to access the Calls feature of AT&T's ActiveArmor app, I receive an error message stating "We hit a snag: That was unexpected. Let's try again." It is not blocking any calls and not allowing me to reverse look up numbers. I have tried deactivating the app to uninstall, then reins

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Unlock criteria met

Where can I go to get my device unlocked? All criteria has been met but it says it's still active on my account.

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239

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The person you have called is not accepting calls.

What does it mean if I call a number and it says “the person you are trying to reach is not accepting calls at this time, please try again later” but when I text the number, my messages are sent? Is this person’s phone off or does this mean the person changed their number?

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Mobile Hotspot

I am using my Galaxy S21 phone as a mobile hotspot (and paid for the 15GB plan) to provide internet service for my laptop in St. Augustine on my sailboat. I have checked the coverage map and see 5G service available in this area. However, my internet is terrible! My question is - would the interne

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Galaxy S21 FE not getting software updates

I have a Galaxy S21 FE, SM-G990U, and I have not gotten any software updates since I got the phone last year. I am still on One UI 4.1 and July 1, 2022 security patch. My wife has the same exact phone (we got them together) and she is already on One UI 5.1 and receives regular updates. I have alread

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Unlocking my ATT device

I’ve had an asus memo pad 7 LTE since around 2016 so I know I paid it off yet ATT won’t unlock it because of a bill I owe on a different device. To me, that makes no sense. The tablet is a $30 tablet (at best) and it is in fact paid off and has nothing to do with the other devices that I do owe mone

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Use without wifi or phone data

Is there a way to use phone without wifi or mobile data

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32

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Stolen device

My cell was stolen tonight. I can only contact AT&T through chat (by using an older cell) and the system will not let me block my cell, it keeps trying to send a verification code to my stolen device to prove its me. What am I supposed to do now?

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Nexus 6 Stock Image

Even though the Nexus 6 is locked to AT&T, will it still accept the Stock Images provided by Google since AT&T does no mods to the system and everything is AOSP and Hardware level? Or will I have to wait for OTAs? Also, can AT&T hold updates even though they are coming from Google? Or do the updates

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Visual voicemail issue Galaxy s20 fe

When I look at my visual voicemail on my Galaxy s20 fe, the date of the voicemail only shows the month. No day is shown. Auto rotate does not work on this app. The software is up to date and I have restarted my phone which did not help. This is a new issue.

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My AutoPay always turns off

I had my prepaid account AutoPay on and have an account balance over $700. Last month, on the day before renewal, I got a text from att saying my AutoPay was not successful. When I logged into my account, AutoPay was turned off. So I added more money and set up AutoPay again. I got the same text t

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Secure family app

So my secure family app was working fine then all of a sudden it like reset on all the phones and I had to go and set everything up again but on my phone which is the parent one it won’t keep me signed in. I have to sign in with my number and account then it says I don’t have access to the app and m

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Voicemail says full when called, but no voicemails to delete

When you call my voicemail it says full. I checked and it says I have no voicemails. It does not give me an option to do anything further with deleted vm's.

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Messed up my trade in shipping

I sent my XS trade in phone back in the box that came with my new phone. Said Pitney bows on it. A week later I get a white box that said trade in AT&T. Now what do I do? I sent my phone to who knows where. Then to boot I sent my iPhone 8 back in the box that was for my iPhone XS now I got ever

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Web site block for Phishing but no message appears

I have a work web site that continues to get blocked saying that it is a phishing site. But there are no messages in my inbox showing that this site was blocked. According to all of the tech support documents I've read, clicking on the "safe" link in the message is the only way to add this site to m

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Hung Up On AGAIN

Instead of addressing my issues, customer service keeps putting me on hold while they say they're "getting help" and then just not coming back or flat out disconnecting me.

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Text/call log

I am trying to see my text and call log data from my AT&T app and it only shows me usage data as a whole under inverse data. Why is that happening?

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478

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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS

Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei

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417

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Phone trade in.

I recently traded in my ZFlip 3. I was given $1,000.00 for my trade. I purchased a S23 Ultra for $1,199.00. I'm using the next plan for 36 months. If I chose to pay the phone off in three months, how much will I owe? I think I'll owe less than $199.00. Is this correct?

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