AT&T PREPAID
Learn how to manage your AT&T PREPAID account, sign up for AutoPay, reset your password & more!
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Unlock Phone
Hello I'm trying to unlock my device but I already cancelled my AT and T account a few months ago. When I try to unlock it, the website tells me that I have a bill unpaid, and that's not the case. I went on my client account and it says that the account was closes and there's no bill left.
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Cant call 1800 numbers
When i call a toll free 1800 number all my phone will do is make an echo. I have reset the phone and all settings back to default and issue still occurs.
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LG Velvet is on Mint network but AT&T has it labled locked
My LG Velvet was purchased unlocked. Mint Mobile had it on their network for over 6 months, Suddenly I could not receive calls and my internet was slow. After numerous call to Mint they tell me that my phone is locked by AT&T. This phone has never been on the AT&T network and was working fi
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HELP! AT&T's forced update to next Android version (with One UI 5.1 etc.) bricked my Samsung Galaxy S21 Ultra 5G
Over the weekend, I got the usual message to update Android OS, and it was compulsory (i.e. I couldn't reschedule it more than 3 times). Before the update, the phone had been working fine, no SIM card or battery issues etc. After updating, everything went wrong:* Phone stopped recognizing the SIM
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Active Verizon Sim card
Why does my active Verizon Sim card say locked when I put it in my at&t motivate 2 phone?
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Carrier SIM lock
I bought a phone Pixel 6 through ebay tied to the operator. There is a SIM card of the operator itself, but I do not know the number. I have no connection with the seller, I tried to unlock it in an official way through the AT&T's site, but it doesn’t work, I can’t contact the operator about sep
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Trade In Phone Scam
At this point, I have received NO credit for my perfectly operating and free of damage Samsung Galaxy S20 FE5G. We all need to get together, take this to our state legislators, or the state Attorney General, and expose their misleading marketing schemes and deception. Customer service is a travesty
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Unlocking my device
Hi. I have this prepaid AT&T phone and tried unlocking it over the past few months through the Unlock App that came installed on the phone. It was always denying my unlock request. Until now. Now it finally unlocked, but it said click RESTART to complete the process. But it doesn't restart when
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voice mail greeting set up
how to set up voice mail greeting
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Locked out of bellsouth email
My email logged itself out on all devices and now wants to text a code to a cell phone to log back on. The cell phone it’s trying to text is my daughter’s (who was never part of the account to begin with, just a number on our former cell plan service with AT&T. In the past, verification texted t
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Salesman asking for info
They come in and ask for my info I give it to them and I asked them to be clear ,am I paying for this . They stated no ,if you decide to get the plan they’ll have your info , if not nothing is charged . The apparently I got an email stating to confirm it. Then I call AT&T and long story short, t
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Internet
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I cancelled my "unlimited Long Distance" service 8 months ago but I am still getting charged every Month HELP!
Hello, I am a senior Citizen that is vision impaired and I have a serious problem with AT&T Billing not correcting the billing issue that they have also identified and apologized for.......I cancelled my AT&T Unlimited Long Distance back in Sept 2022 - but I am still getting charged every m
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Home Phone
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How to remove old wires and boxes?
I have duplexes on 6th Street in Los Angeles where in the back of the buildings there are accumulations of years worth of phone cables and boxes. How do I get AT&T to remove the dead and absolete ones? This is my second posting. Joseph B. [email scrubbed]
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Home Phone
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Does router bgw320 allow for nat loopback
i am trying to hook up to a gaming grid, os grid, and i am having problems and it seems it traces back to a nat loopback situation
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Internet
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Report outage
Is there any way to report an outage on a landline besides staying on hold for an hour or more??
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Home Phone
704
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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS
Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei
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Internet
409
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U-Verse and Internet (Fiber)
We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $
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Internet
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Equipment REturn
Does anyone have a physical ATT address to return equipment? I called and texted but they said the only way to return was FEDEX/UPS Stores. I don't have a car to get to one.
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Internet