AT&T PREPAID
Learn how to manage your AT&T PREPAID account, sign up for AutoPay, reset your password & more!
Android
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Unlock Galaxy Express 3 with out sim card
Hello, i have a Galaxy Experss 3 phone and I just got the unlock code today same day I requested the code, I don't have a sim card but I am trying to unlock it with out a sim card, I made 2 attempts, I only have 3 more attempts left. My question is, Do I need to have a sim card to unlock the phone?
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Unlock Phone
Hello I'm trying to unlock my device but I already cancelled my AT and T account a few months ago. When I try to unlock it, the website tells me that I have a bill unpaid, and that's not the case. I went on my client account and it says that the account was closes and there's no bill left.
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24
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Accepted Solution
Switching Samsung Galaxy Tab E. SM-T377V from Verizon to At&t
I switched the SIM card to the one given to me at AT&T. Now all I get when powered on is a message says ... SIM card is not from Verizon Wireless. I have been getting charged by AT&T for the tablet every since I switched last October . That's 5 months. I would like the problem resolved or c
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11
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Cant call 1800 numbers
When i call a toll free 1800 number all my phone will do is make an echo. I have reset the phone and all settings back to default and issue still occurs.
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68
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LG Velvet is on Mint network but AT&T has it labled locked
My LG Velvet was purchased unlocked. Mint Mobile had it on their network for over 6 months, Suddenly I could not receive calls and my internet was slow. After numerous call to Mint they tell me that my phone is locked by AT&T. This phone has never been on the AT&T network and was working fi
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17
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HELP! AT&T's forced update to next Android version (with One UI 5.1 etc.) bricked my Samsung Galaxy S21 Ultra 5G
Over the weekend, I got the usual message to update Android OS, and it was compulsory (i.e. I couldn't reschedule it more than 3 times). Before the update, the phone had been working fine, no SIM card or battery issues etc. After updating, everything went wrong:* Phone stopped recognizing the SIM
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354
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Active Verizon Sim card
Why does my active Verizon Sim card say locked when I put it in my at&t motivate 2 phone?
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11
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Carrier SIM lock
I bought a phone Pixel 6 through ebay tied to the operator. There is a SIM card of the operator itself, but I do not know the number. I have no connection with the seller, I tried to unlock it in an official way through the AT&T's site, but it doesn’t work, I can’t contact the operator about sep
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Upgrading reserved new line
What does it mean when my paper says reserved line when I upgraded does it mean the phone is coming
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Wireless
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TV connection to internet
Service placed on voluntary suspension. When ready to reactivate AT&T cannot reactivate. Recommended calling TV company to connect WIFI. WIFI has been activated. Have not had this problem with other providers.
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TV
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Att wireless services not working
For the past 5 hours I have not been able to make any calls out. It automatically goes to “call failed” or SOS. My next door neighbor asked if we are having the same issues. What is going on? When I check the outage page nothing comes up.
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Wireless
2
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Help unlocking iPhone 7 "We can't unlock this device for you because AT&T did not sell or activate it
My non-tech-savvy neighbor gave us their old iPhone 7, but when I put our (non-AT&T) SIM in it, it said "SIM Not Supported" and "This device might be restricted to the original carrier and/or have certain capabilities limited" When I try to unlock the device online with the IMEI, it gives the
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Wireless
5
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E-mail authentication
I have tried to set up my profile for my E-mail account,and have entered the mobile phone number many times,but I never receive the verification code on my mobile phone. Where do I find that verification code on my phone?
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2
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AT&T Business Account
⚠️⚠️⚠️⚠️⚠️ They canceled our business account and now we're stuck with 3 Samsung Galaxy S23 Ultra's that are basically garbage now since they're locked to AT&T. Either way AT&T has now turned into garbage don't use them. ⚠️⚠️⚠️⚠️⚠️ We traded in devices worth about $3,460 dollars and they hav
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Wireless
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Report outage
Is there any way to report an outage on a landline besides staying on hold for an hour or more??
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Home Phone
557
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Official Solution
High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS
Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei
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Internet
403
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Official Solution
U-Verse and Internet (Fiber)
We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $
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Internet
312
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Official Solution
Equipment REturn
Does anyone have a physical ATT address to return equipment? I called and texted but they said the only way to return was FEDEX/UPS Stores. I don't have a car to get to one.
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Internet
299