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Account & Usage

Account & Usage

Tips for managing your AT&T PREPAID account, data usage and payments.

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sim card not provisioned

i got a sim card a month ago,i did activate it but did not refill.today i need to refill it , but the account is disconnected and the sim card is not

 posted 

2 years ago

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Last response by 

ATTHelp 

2 years ago

Questions

383

1

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Need help with person setting for at&t account

I can't get my name to safe of my peaon setting for my account

 posted 

2 years ago

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Last response by 

ATTHelp 

2 years ago

Questions

318

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PIN number

The PIN number on the prepaid card I purchased yesterday has 12 digits, not 10 and the automated service will not allow me to add minutes.  Is there a

 posted 

2 years ago

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Last response by 

ATTHelp 

2 years ago

Questions

553

1

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Purchased minutes not showing up on my card.

I purchased minutes from Virtual Prepaid Minutes online and also from the 1-800 number off the back of the card today, totaling 2750 minutes.  When I

Questions

277

0

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I want to cancel sim card

i would like to close my sim card that i use while i stayed in USA but now im back to my country, Thailand for about 3 months already but i still not

 posted 

2 years ago

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Last response by 

sandblaster 

2 years ago

Questions

1K

1

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prepaid cards

I bought a phone yesterday and 20 mins on prepaid at&t card. I input this info on the phone and it confirmed the $20. I chose the $35 per mont plan, w

 posted 

2 years ago

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Last response by 

sandblaster 

2 years ago

Questions

299

2

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I lost my att prepaid sim card. I have another att prepaid sim card. how do I swi account to new sim

I have attached prepaid, 40 $ plan with a positive balance I'd like transferred to new sim.

 posted 

2 years ago

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Last response by 

freddyexare 

2 years ago

Questions

3K

4

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Duplicate bill charges to multi-line account

I have joined a multi-line account since this August, and I confirmed that this owner of the multi-line account is charged for all members since then.

 posted 

2 years ago

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Last response by 

WHQ518 

2 years ago

Questions

497

6

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How to cancel my service?

I’m not in the US right now. I have another phone number under the multi line auto pay but I want to cancel that number so I would like to know how to

 posted 

2 years ago

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Last response by 

ATTHelp 

2 years ago

Questions

435

1

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0

Accepted Solution

Official Solution

Serial number for lost Refill Card?

Hello...I just signed up on AT&T prepaid. I purchased the SIM card and a $50 refill card, but the card has disappeared.Do  you keep records of the ser

 posted 

2 years ago

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Last response by 

ATTHelp 

2 years ago

Questions

1.2K

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