Skip to main content
AT&T Community Forums
Announcements
The epic new Samsung Galaxy S21 5G is available for preorder now!
Account & Usage

Account & Usage

Tips for managing your AT&T PREPAID account, data usage and payments.

5.1K

Hotspot still says 10gb left but actual device says 7gb used?

So i have the 85/month plan and it has the 10gb hotspot data, well I've been using it quite a bit and when i log into my prepaid account it says I sti

Questions

248

2

0

0

Can’t login my account

My number and password are right but it showed “ the system can’t let you login right now” it asked me to login again in 60mins, and after that I stil

 posted 

2 years ago

 • 

Last response by 

ATTHelp 

2 years ago

Questions

271

1

0

0

$43 Deducted

Hi, I disconnected the sim but AT&T have deducted the next month charges from my credit card. I no longer require the services of AT&T. I am not able

 posted 

2 years ago

 • 

Last response by 

sandblaster 

2 years ago

Questions

363

4

0

0

Was charged for 2 lines

I went from multi line to one before the due date yet I was still charged for 2 ..but the money wasn't put on the line I removed.. sorry if not making

 posted 

2 years ago

 • 

Last response by 

sandblaster 

2 years ago

Questions

215

1

0

0

Advanced Messaging

So I'm  wonderingng how to access the text and data that is showing thats been made and used on the usage pages.

 posted 

2 years ago

 • 

Last response by 

lizdance40 

2 years ago

Questions

216

1

0

0

Didn't get expected Autopay discount

Been with ATT since it was Cellular One.  Just completed my first month of Prepaid after I switched in February. Signed up for Autopay on the first da

 posted 

2 years ago

 • 

Last response by 

ATTHelp 

2 years ago

Questions

377

1

0

0

Time refill registered but not working

I bought a $45 time refill and put it on my phone. It registered on my account but hasn't come through to my phone yet. It's been almost 2 hours now.

Questions

172

0

0

0

Track phone

How do I track a phone I just purchased  but has been stolen

 posted 

2 years ago

 • 

Last response by 

lizdance40 

2 years ago

Questions

341

1

0

0

What is....

The definition of dark app under data usage.

 posted 

2 years ago

 • 

Last response by 

lizdance40 

2 years ago

Questions

212

1

0

0

Accepted Solution

Official Solution

customized mp3 voicemail greeting

Is there a way to upload a custom mp3 file to use as my greeting for voicemail?

 posted 

2 years ago

 • 

Last response by 

ayn_fidel 

2 years ago

Questions

1.2K

3

0

0

Get started...

Ask a new question

Pinned posts