Account & Usage

I am needing my prepaid account number to transfer to another carrier. I’ve looked for it online at paygoonline.com and don’t see it anywhere. I’ve called multiple customer service numbers and can’t get anyone on the phone.

On my prepaid att card I scratched the gray box and it didn't come off right so I can't see the numbers and can't use the card to fill up my minutes what can I do???

Hi, Can I buy a prepaid 30 day sim today but activate it months later without issues? I'm a traveller who will be in the states in the summer but I can order and ship to a friend's house now. Please let me know!

I am trying to reset my login to check my prepaid hotspot balance. But when I do it says it sends me the pin. Either it is sending it to the hotspot phone number or it is just not sending it. I do not have a phone or anything other than the hotspot with at&t

Is the iPad landing site for AT&T down? I’ve tried to log into my account for over the past 11 hours without any success. I’ve even tried to change my password without success. When I call the number it will ask me for my account number, which I don’t have on me because I’m traveling, and when

I cannot activate card xxxx xxxx xxxx 1786, with amount of $7.49. I have tried website login.northlane.com/activate, entered 16 digit card #, 3 digit security code and 5 digit zip code, never works.   I called 1-800-225-1115, entered number correctly 3 times, all failed. Is this a scam?

I bought the 8gb standard/8 gb bonus prepaid plan. I have used the first 8gb of data and now my account has slowed and says I am out of high speed data, but I should have another 8 bonus gb. How do I access this?

I too received the following message when I tried to make a call. You've reached this message because there was a problem with your activation , please return to your place of purchase . I purchased my phones for my daughters from Target online. I also activated the phones and was giving a number af

I switched to AT&T a few months ago and bought a Samsung A32 5G, and I'm pretty sure Visual Voicmail worked at first. For the past few weeks, though, Visual Voicmmail hasn't worked and when I try the refresh menu option, I get a message saying "Something went wrong. Please contact customer servi

My data ran out, and I added 40 dollars to my account earlier than the bill due date, it says $0.00 due, but I still have no data. How can I refill my data without paying extra money?