Account & Usage

Account & Usage

Tips for managing your AT&T PREPAID account, data usage and payments.

6.6K

(6507)
payment

i made two payments on my prepaid account and i still have no service

Questions

44

2

0

Accepted Solution

Official Solution

Set up sim card

I got a new sim card

Questions

34

1

0

Account has been canceled 2

I have to open new topic as my initial was answered and closed. Initial topic https://forums.att.com/conversations/account-usage/account-has-been-canceled/627322c6ee9f260c26280e38 My prepaid account was cancelled as my phone is not "compatible". In fact: 1. I used my phone until yesterd

Questions

84

1

0

Cannot make calls or receive calls with ATT prepaid plan

I cannot make calls or receive calls with ATT prepaid plan. It lasted for more than 2 months and I can't get in touch with any staff. My phone is Iphone XR. Tried the trouble shoot but nothing changed.

Questions

18

1

0

No your wrong ! & telling wrong info

I have a iphone7 and I can only have my phone activated through AT&T only ! I called and AT&T did not tell me what your saying at all  all u need to do to fix this problem is buy a new SIM card and call them and have them walk you through the plan of activateing the new sim with a new number and

Questions

17

0

0

Deactivated account ?

I’m trying to turn my phone on and it’s telling me to call & get help that my numbers been deactivated, I never called and had it deactivated so why is it deactivated?? How do I get a number so I can pay my phone bill today ?? Help me

Questions

39

1

0

Accepted Solution

Official Solution

Cancel my prepaid plan now.

I left the states last december, and back then I thought I opted out from autopay. AT&T is absolutely ridiculous that it does not let me cancel easily from another country. It doesn't even allow me to log in or do anything. Seems like the only way to approach is to call prepaid service, but I t

Questions

212

2

AT&T set my prepaid account to the wrong market and doesn't want to fix it

My account was set to a different area code and now when I want to port my number I can't because of it. CSR is of no help, and has hung up on me twice when I ask to speak to a supervisor.

Questions

60

3

0

Accepted Solution

Official Solution

Account number and pin on a prepaid account

I want to transfer my ATT prepaid to Tmobile and I need my prepaid account number (not the phone number) and the pin for such an account. Where can I find these 2 items since Tmobile requires them.  I logged in to my ATT prepaid account and asked me my phone number and password and able to get

Questions

144

2

0

text message fails

get billed for text message but no message is displayed

Questions

68

10

0

Current ATT Prepaid Customer, cannot make calls on phone

I am a current ATT Prepaid customer on the EBB plan. I bought a new device due to the 5G rollout, but it could not be activated and has to be returned. My old device and old SIM card cannot make phone calls and I do not have access to another phone. The new SIM card does not work to make phone calls

Questions

693

12

Prepaid service

I need to hook up my prepaid sim on my iPhone

Questions

41

2

0

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