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Tips for managing your AT&T PREPAID account, data usage and payments.

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Finding wireless accounts by my debit card

Can I find my accounts by using my debit card numbers?

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Swapped to Multi-Line and you cut off my phone.

I had two phones, one for me and one for my girl. Both numbers had 10 days left until the current plan we already paid for was set to expire. You were supposed to either let it run out and we would just pay our new amount in 10 days or you could have credited us for the 20 days, and charged us a pro

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Closed

VESTA AT&T PREPAID

I just had two charges to my bank account regarding Vesta. I don't have a Vesta prepaid, nor do I have an account with AT&T. How did this happen? Please refund ASAP.

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19.2K

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My account number

I need my account number

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111

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Get account number or transfer PIN

I need my account number or transfer PIN number from a prepaid phone.

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169

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Having Trouble

Hi, This has been an ongoing issue for a few months as of this writing. On the day before Thanksgiving I bought a new phone to get a black friday deal. I was given an account credit by the store manager of $50 so that I would not loose money since I needed to change my phone number to get the

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73

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Using att prepaid reloadable

I’m trying to establish service with prepaid wireless by bringing my own compatible phone abba recording a sim in the mail as long as pay for monthly plan but am I able to do that with an AT&T reloadable card that I placed funds in to pay for it rather than using debit or credit card?

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127

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port out fraud I didn't request it

I received a text message from att saying that my number is in process of being port out to another service provider if I don't request it to call att I've called att I cannot get anyone that can fix this on the phone what do I do

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27

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ATT Netgear Nighthawk Hotspot Internet - saying I have no data even though I've paid my bill and the cycle has turned over to a new month

I've paid my bill and it's reset to the new month but it's still saying that I have no data on my account. I'm able to connect to the device, but a window pops up saying it looks like "i'm trying to use the internet, but have no data available". I've tried calling the help number 4 times and each ti

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63

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international roaming service...

Hi, there Due to my mistake, I forgot the apply international roaming service before I leaving the US... Now I'm in out of country, so I cannot access my prepaid account in web(Att prepaid website not allow to access in out of country) and cannot call to customer service... Is there any othe

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Over $100 for DSL????

Trying to save money as our ATT bill keeps increasing significantly - and went to cancel our landline last night. Told if I do that, my DSL (our internet!) will also be cancelled. I was "supposed" to have been told about this via letter in 2019. Yeah. Never happened that I can recall. Have no oth

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Internet

4

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New emails go to Trash or Junk, not Inbox.

My new Incoming messages go directly to the Trash or Junk folders. I have to “edit” those folders and move the messages I want to keep to my Inbox. I’ve tried every avenue I can think of to find helpful information to resolve the issue. Please, please help. iPhone 12, Yahoo, AT&T

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Email

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Unlocking my ATT device

I’ve had an asus memo pad 7 LTE since around 2016 so I know I paid it off yet ATT won’t unlock it because of a bill I owe on a different device. To me, that makes no sense. The tablet is a $30 tablet (at best) and it is in fact paid off and has nothing to do with the other devices that I do owe mone

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Wireless

1

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Downgraded from 1Gbps fiber to 500Mbps and received BGW210 from AT&T wanting me to replace BGW320

Hello, I had 1Gbps fiber plan with a BGW320. The current set up is fiber wall jack <-> green & white fiber cable <-> SFP port on the BGW320. It's working fine. Decided to downgrade to 500Mbps. After the downgrade, I received a BGW210-700 in the mail

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Internet

1

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Transfer wireless phone line to a family member

I want to transfer my daughter's phone line to her so she can manager her own billing. However, when I go to TOBR, it says my account isn't eligible. How do I complete this?

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Wireless

3

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Possible Scam

I received an email that states from AT&T but shows from [email scrubbed] stating:    "Starting on March 20th, 2023, At&t customers who have not confirmed  their email account will no longer be able to log in to their At&t account.  

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Email

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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS

Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei

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Internet

383

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U-Verse and Internet (Fiber)

We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $

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Internet

292

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Unlock

I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.