Account & Usage

Account & Usage

Tips for managing your AT&T PREPAID account, data usage and payments.

6.6K

(6510)
wireless number not associated with account ID

I got an email that my wireless number is no longer associated with my ID. I tried to edit my profile to connect it again but it says that they don’t provide service for my number. I am currently enrolled in a prepaid payment, which is due three months later than now. I really want to know why t

Questions

68

1

0

Service got Cancelled due to lack of ungraded phone device

I am new in the US and I have purchased a one-year prepaid AT&T plan (SIM only). I have brought a phone device from my home country but I have received a message couple of weeks ago from 11112000 that I should upgrade my phone otherwise AT&T will cancel my service. So I visited to purchase a

Questions

81

2

0

I Pay the annual prepay plan (300 USD in advance), my line was disconnected May 4th, It was reactivated but my 300 USD balance has GONE!!

My line was disconnected on May 4th, because the 3G, I spent around 3 hrs in the phone with a customer representative and finally my account was activated, however, my balance of 300 USD prepaid was gone!!! The customer rep connect with a payments representative, but he cannot helped me because I di

Questions

55

4

0

New SIM Card Activation & No Phone Service

I received and activated an AT&T prepaid SIM card today that was ordered on 04/30/22. It was for the 8GB data plan that costs $300 in advance for 12 months of service. However, after activating the SIM card on my Pixel 3a XL, the $300 payment has not processed, which is preventing me from being

Questions

54

3

0

Account disconnected without announced

My prepaid account was suddenly disconnected tonight, and I wasn't told by anyone that it would happen. I enrolled in a 65$ plan for my mobile phone, and I set up autopay for it so that at&t can automatically renew the plan and charge from my credit card. My plan was just renewed a few days ago

Questions

42

1

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Accepted Solution

Official Solution

how can I view what the messages say on account history

on my account history I can see all my texts and calls but is there a way to see what the texts say?

Questions

328

2

Delete my account and number and I'm out of the country

I'm outside of the US right now. I had a prepaid account but I'm not sure if it is deleted. I tried contact at&t trough web chat but they told me that I need to call. My friend helped me, called multipled times but they still not give an answer. I just want to make sure everything is in order si

Questions

30

1

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My prepaid number has been disconnected

My prepaid number has been disconnected since yesterday. My service is cut off. I cannot log into my account. My number has been in a multiline account the whole time, and my partner always make a payment by due date. This only heppened to my number. My partner's number is still serviceable. As soon

Questions

155

1

0

Prepaid account disconnected two months into one year contract!

I purchased a prepaid account for one year of service ($300) in March 2022. It is now May 2022 and my service was disconnected.  When I try to log into the prepaid account, the site says I no longer have a registered account.  I tried calling prepaid customer service, but they said tha

Questions

85

4

0

Account Information

How can I find my prepaid "account number"?

Questions

20

1

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my AT&T Prepaid account has enough balance and will expire next year (2/2023) but the account has been disconnected, why?

Why my AT&T Prepaid account has been disconnected although it has enough balance and will expire next year (2/2023)?

Questions

41

2

Accepted Solution

Official Solution

"The account has been disconnected. Please contact Customer Service."

I'm not able to login to my prepaid account, receiving message as above when trying. Balance expiration date May 26th. I'm currently out of the US and can't use my AT&T # from where I'm at. Is there any chance to get some assistance to reach my account?

Questions

685

2

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