Account & Usage

I cancelled service on 1/4/19 at 10:30 am ATT continued to bill me each month. Now they wont answer their customer service line. You guys are crooks. You stole over $150 from me. I've been hung up on and put on hold today for close to 2 hours.

If I go from the basic $30 Prepaid Plan to the $40 Prepaid Plan that increases my mobile data to 15 GB, how much of that 15 GB am I able to use as a mobile hotspot for my laptop before it gets cut off. It appears under the $30 plan it's 2 gb. And then it's throttled irregardless of network activity.

I’m trying this again since AT&T won’t talk to me like they said they would: I got a new phone about 6 months ago. Since then sometimes when I leave home I lose service. If I notice I can either reboot the phone or switch to Airplane Mode then back and I am fine - until next time.I have conta

Customer service has been unable to assist in unlocking this AT&T flip phone. They want me to call the manufacturer in China for assistance. The phone was bought through AT&T and therefore they should carry this responsibility. Can anyone help?

I gave someone my phone that was used on a prepaid account for years. The phone is a phone purchased many years ago, and there is no balance or installments due.  There were no issues while using it when I had it.  When the new person tries to put their sim card in it says the phone is lo

I cant reech the page to pay and activate my new phone

I am ready to purchase a monthly prepaid plan and DID NOT choose the AutoPay option. Yet when I read the notice next to the check box for "I have read and agree to the AT&T Consumer Service Agreement", it says "service will auto-renew monthly until canceled". Why? I thought prepaid meant that I

I missed the deadline to buy more air time before the sim card expired. There was still a balance of over $100 before it expired. Now I cannot send the texts necessary to input additional time.  To complicate things, the phone was intended for my business so it has my company name on the re

I have been using AT&T prepaid. Please advise whether this will work or not. I usually spend a few months per year in the US only. I spend the rest of my time overseas which I do not need any US phone services. I am currently on the $65 Unlimited Plan. I added $100 last month which will keep m

This may seem like a silly question, but is my account number my wireless number? I need to switch carriers and need this but can't find it on any documents.