AT&T PREPAID
Learn how to manage your AT&T PREPAID account, sign up for AutoPay, reset your password & more!
Account & Usage
Tips for managing your AT&T PREPAID account, data usage and payments.
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Sim Lock
I gave someone my phone that was used on a prepaid account for years. The phone is a phone purchased many years ago, and there is no balance or installments due. There were no issues while using it when I had it. When the new person tries to put their sim card in it says the phone is lo
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Monthly prepaid plan "service will auto-renew", but I didn't choose AutoPay...??
I am ready to purchase a monthly prepaid plan and DID NOT choose the AutoPay option. Yet when I read the notice next to the check box for "I have read and agree to the AT&T Consumer Service Agreement", it says "service will auto-renew monthly until canceled". Why? I thought prepaid meant that I
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Balance expired on my 3G pre-paid phone, it is now disconnected. How do I re-up the balance?
I missed the deadline to buy more air time before the sim card expired. There was still a balance of over $100 before it expired. Now I cannot send the texts necessary to input additional time. To complicate things, the phone was intended for my business so it has my company name on the re
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Prepaid phone number expiration - No payment with unexpired account balance
I have been using AT&T prepaid. Please advise whether this will work or not. I usually spend a few months per year in the US only. I spend the rest of my time overseas which I do not need any US phone services. I am currently on the $65 Unlimited Plan. I added $100 last month which will keep m
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Prepaid account number
This may seem like a silly question, but is my account number my wireless number? I need to switch carriers and need this but can't find it on any documents.
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$25/mo pre-paid mobile hotspot - incorrect data usage
I have a $25/mo for 3Gb mobile hotspot. On Jan 7 I paid for a new month of data. Within a few days, my device shows I had already used 2.44Gb of data, which was obviously incorrect. I logged onto my account and checked data usage. It showed 2.8Gb still available, which made sense.
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I wanna port in my number using esim but it doesnt allow me to activate
I wanna port in my number using esim but it doesnt allow me to activate. Transfer status says Your transfer is in progress You’re all set. Your former service provider has approved your request to transfer xxx Your transfer will be completed when you activate your AT&T service for t
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Transfer balance to a new phone?
I have an AT&T prepaid phone that is damaged. If I get a new phone and move the SIM card to keep the phone number, can I also transfer the remaining minutes?
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AT&T Yahoo email doesn't sync with MS mail.
This problem appears to be the aftermath of the sale of Yahoo to Verizon. I have created the new at&t password key MS apps. Currently 1. The email works correctly from a direct web browser ie Edge, but outlook MS mail app's doesn't sync. 2. From time to time an email will get through and s
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Mobile Hotspot
I am using my Galaxy S21 phone as a mobile hotspot (and paid for the 15GB plan) to provide internet service for my laptop in St. Augustine on my sailboat. I have checked the coverage map and see 5G service available in this area. However, my internet is terrible! My question is - would the interne
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Wireless
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How to get the $20 add on unlimited tablet plan through Premier?
Good evening I have an ATT premier account and am having some issues. I have a few tablets on my plan and want to add more through Premier. I was told by a rep its good to create a new group each activation that way it doesn't affect the 10 main lines that are meant for phone lines. But the issue
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Wireless
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Over $100 for DSL????
Trying to save money as our ATT bill keeps increasing significantly - and went to cancel our landline last night. Told if I do that, my DSL (our internet!) will also be cancelled. I was "supposed" to have been told about this via letter in 2019. Yeah. Never happened that I can recall. Have no oth
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Internet
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New emails go to Trash or Junk, not Inbox.
My new Incoming messages go directly to the Trash or Junk folders. I have to “edit” those folders and move the messages I want to keep to my Inbox. I’ve tried every avenue I can think of to find helpful information to resolve the issue. Please, please help. iPhone 12, Yahoo, AT&T
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Unlocking my ATT device
I’ve had an asus memo pad 7 LTE since around 2016 so I know I paid it off yet ATT won’t unlock it because of a bill I owe on a different device. To me, that makes no sense. The tablet is a $30 tablet (at best) and it is in fact paid off and has nothing to do with the other devices that I do owe mone
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Wireless
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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS
Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei
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Internet
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U-Verse and Internet (Fiber)
We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $
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Internet
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Unlock
I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.
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Wireless