
Account & Usage
Tips for managing your AT&T PREPAID account, data usage and payments.
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Activate Prepaid Service with Ported Number
I received my SIM with my ported number. When I attempt to activate it says I don't need to proceed with activation and the sim is already activated and displays the ported phone number and my prepaid plan. I continue to to setup my account and I just get an error message that there is
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Difficulties getting sim working on prepaid
I purchased a prepaid sim to go into my Enlaps Tikee device. I made some mistakes with the first sim and it locked itself. I spoke with someone on these forums that instructed me to buy a new one, then we could call and swap the new sim over to the old number. I did this and customer service is i
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at & t account disconnected and iccid not found on new 4g device
I had my at and t account suspended as my phone did not support 4G. I bough a new phone that supports 4g but cannot activate the sim as error occurs saying iccid number not found. How can I open my account again and activate my sim?
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How do i get esim for my prepaid account?
I'm using ATT prepaid for last 10 years. Want to replace physical sim with esim. How do i get esim for my prepaid account? Is that free or do i need to pay?
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Buying Prepaid Add-Ons
My Plan Data: Buy an Add-On That means do not have access or will be charged for data (not sure what exactly data is) ? My Plan Messaging: $ 0.20 each text message Listed can somehow buy an extra Add-On to get 200 messages for only $5 (but no details).
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Never get through to customer service?
I just received a mail said that my wireless account is no longer connected with my user ID and then I found I couldn’t make any phone calls and with no accessible to the Internet next day. It seems that my account have been closed. I went to ATT store and the agent told me to call the customer serv
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Account history for prepaid shows unrecognized incoming text/message charges
Hi- I'm getting these $.20 charges at all hours pretty much every day. I got 5 of them one day last week. The calling number starts with C0DE. I don't see an actual readable message on my phone & I only know about them because I checked my account history. Does anyone know what these are and if
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AT&T Account Management
Hi, I have received and email from this address that is asking me to take action over one of my wireless cards. Is this a legitimate address from AT&T? I have my suspicions. Thanks
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Hey Jonye! AT&T Community Specialist
My number was disconnected. My phone is 4G. I live outside the country so did not get the texts. YOU try and call customer service. 1) They are to busy to take your call 2) go to automated / automated cannot help call, customer service 3) today I keep getting to the fraud departme
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Accepted Solution
Official Solution
4g Phone service discontinued
oukitel WP 5 noeea v0220201020 service was discontinued for my 4g phone when 3g coverage ended
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Billing address not working
Im trying to refill my virtual prepaid minutes, but it says my billing address isn't accurate. I've used the same one for 4 months and its only now giving me problems. It won't even let me get to the part of putting in my credit card information so I don't understand how they think it's inaccurate a
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How to check historical data usage
I have a prepaid plan. I want to see my historical data usage (for example, how many GB of data I used each month over the past 6 months or so) so I can decide if I should switch to a different plan, but I can't seem to find a way to do this! I'd like to know that I used 4.6 GB in January, 7.2 GB in
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