Account & Usage
Tips for managing your AT&T PREPAID account, data usage and payments.
Activate Prepaid Service with Ported Number
I received my SIM with my ported number. When I attempt to activate it says I don't need to proceed with activation and the sim is already activated and displays the ported phone number and my prepaid plan. I continue to to setup my account and I just get an error message that there is
Difficulties getting sim working on prepaid
I purchased a prepaid sim to go into my Enlaps Tikee device. I made some mistakes with the first sim and it locked itself. I spoke with someone on these forums that instructed me to buy a new one, then we could call and swap the new sim over to the old number. I did this and customer service is i
at & t account disconnected and iccid not found on new 4g device
I had my at and t account suspended as my phone did not support 4G. I bough a new phone that supports 4g but cannot activate the sim as error occurs saying iccid number not found. How can I open my account again and activate my sim?
How do i get esim for my prepaid account?
I'm using ATT prepaid for last 10 years. Want to replace physical sim with esim. How do i get esim for my prepaid account? Is that free or do i need to pay?
Buying Prepaid Add-Ons
My Plan Data: Buy an Add-On That means do not have access or will be charged for data (not sure what exactly data is) ? My Plan Messaging: $ 0.20 each text message Listed can somehow buy an extra Add-On to get 200 messages for only $5 (but no details).
Never get through to customer service?
I just received a mail said that my wireless account is no longer connected with my user ID and then I found I couldn’t make any phone calls and with no accessible to the Internet next day. It seems that my account have been closed. I went to ATT store and the agent told me to call the customer serv
Account history for prepaid shows unrecognized incoming text/message charges
Hi- I'm getting these $.20 charges at all hours pretty much every day. I got 5 of them one day last week. The calling number starts with C0DE. I don't see an actual readable message on my phone & I only know about them because I checked my account history. Does anyone know what these are and if
AT&T Account Management
Hi, I have received and email from this address that is asking me to take action over one of my wireless cards. Is this a legitimate address from AT&T? I have my suspicions. Thanks
Hey Jonye! AT&T Community Specialist
My number was disconnected. My phone is 4G. I live outside the country so did not get the texts. YOU try and call customer service. 1) They are to busy to take your call 2) go to automated / automated cannot help call, customer service 3) today I keep getting to the fraud departme
4g Phone service discontinued
oukitel WP 5 noeea v0220201020 service was discontinued for my 4g phone when 3g coverage ended
Billing address not working
Im trying to refill my virtual prepaid minutes, but it says my billing address isn't accurate. I've used the same one for 4 months and its only now giving me problems. It won't even let me get to the part of putting in my credit card information so I don't understand how they think it's inaccurate a
How to check historical data usage
I have a prepaid plan. I want to see my historical data usage (for example, how many GB of data I used each month over the past 6 months or so) so I can decide if I should switch to a different plan, but I can't seem to find a way to do this! I'd like to know that I used 4.6 GB in January, 7.2 GB in
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