Account & Usage

Account & Usage

Tips for managing your AT&T PREPAID account, data usage and payments.

6.6K

(6506)
Activate Prepaid Service with Ported Number

I received my SIM with my ported number.  When I attempt to activate it says I don't need to proceed with activation and the sim is already activated and displays the ported phone number and my prepaid plan.  I continue to to setup my account and I just get an error message that there is

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Difficulties getting sim working on prepaid

I purchased a prepaid sim to go into my Enlaps Tikee device. I made some mistakes with the first sim and it locked itself. I spoke with someone on these forums that instructed me to buy a new one, then we could call and swap the new sim over to the old number. I did this and customer service is i

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31

4

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at & t account disconnected and iccid not found on new 4g device

I had my at and t account suspended as my phone did not support 4G. I bough a new phone that supports 4g but cannot activate the sim as error occurs saying iccid number not found. How can I open my account again and activate my sim?

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29

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How do i get esim for my prepaid account?

I'm using ATT prepaid for last 10 years. Want to replace physical sim with esim. How do i get esim for my prepaid account? Is that free or do i need to pay?

Questions

65

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Buying Prepaid Add-Ons

My Plan Data: Buy an Add-On That means do not have access or will be charged for data (not sure what exactly data is) ? My Plan Messaging: $ 0.20 each text message Listed can somehow buy an extra Add-On to get 200 messages for only $5 (but no details).

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24

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Never get through to customer service?

I just received a mail said that my wireless account is no longer connected with my user ID and then I found I couldn’t make any phone calls and with no accessible to the Internet next day. It seems that my account have been closed. I went to ATT store and the agent told me to call the customer serv

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59

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Account history for prepaid shows unrecognized incoming text/message charges

Hi- I'm getting these $.20 charges at all hours pretty much every day. I got 5 of them one day last week. The calling number starts with C0DE. I don't see an actual readable message on my phone & I only know about them because I checked my account history. Does anyone know what these are and if

Questions

45

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AT&T Account Management

Hi, I have received and email from this address that is asking me to take action over one of my wireless cards. Is this a legitimate address from AT&T? I have my suspicions. Thanks

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55

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Hey Jonye! AT&T Community Specialist

My number was disconnected. My phone is 4G.  I live outside the country so did not get the texts.  YOU try and call customer service.  1) They are to busy to take your call 2) go to automated / automated cannot help call, customer service 3) today I keep getting to the fraud departme

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Accepted Solution

Official Solution

4g Phone service discontinued

oukitel WP 5  noeea v0220201020 service was discontinued for my 4g phone when 3g coverage ended

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61

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Billing address not working

Im trying to refill my virtual prepaid minutes, but it says my billing address isn't accurate. I've used the same one for 4 months and its only now giving me problems. It won't even let me get to the part of putting in my credit card information so I don't understand how they think it's inaccurate a

Questions

74

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How to check historical data usage

I have a prepaid plan. I want to see my historical data usage (for example, how many GB of data I used each month over the past 6 months or so) so I can decide if I should switch to a different plan, but I can't seem to find a way to do this! I'd like to know that I used 4.6 GB in January, 7.2 GB in

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