Account Features

Can canadians get ATT cell service for their phone and would the phone number change? Do they have to have an American address

I can only video call one line on my account. Is this typical?

Hi, I'm having an issue with MAX - it says it can't verify subscription. I do have Unlimited Elite Wireless plan that is supposed to give access to Max. What would be the best way to fix this? Troubleshooting tips I've found did not help. Thanks!

The new advantage protect for plan changed 01/24/24 where front and back Crack is $0 repair. I tried to file a claim but it was advised both cannot be cracked at the same time . Phone is still functional only has cracked. Nowhere in the policy it states that it had to be 1 of the 2 and no both at th

My att photo app tries to back up my pictures when I open it but then freezes, I can’t access the photos that have already been uploaded either. Awhile back I deleted the app and re-downloaded it to try to get it to work and all my pictures and folders I created were gone and I was unable to get the

My business is not an ATT Customer. How can I confirm my Caller ID is correct your CNAM registry database? 

Hello- I have called several times to discuss a discount for nurses for my internet plan. I have been told each time..yes..yes you qualify...you just need to upload your proof. I have attempted NUMEROUS times. It looks like it goes thru but apparently it is NOT. I have received an email that says t

Internet stops working, when I am using cellular data and hostpot from the secondary line, adn receiving a call on the primary line

Hi, I'm sure that this is a relatively common situation. I have an AT&T Unlimited Plus plan. When I try to verify my ATT plan subscription when logging into Max I get the "Can't Verify Subscription" message. Could somebody please help me with this? Thanks.

Hello! We have 5 business lines with ATT, we need to update the name across all lines. I have called several time over the past YEAR to get this fixed and I still do not have a solution.