Account Features

Account Features

Learn about all the account features available to you!

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Active armor not compatible with device and Call Protect not opening up past upgrade notifications to unregister number

I have a device used for basic phone phone functions (calls for work but it's not work issued, text, and emails). Now that Call Protect is defunked and forces a upgrade to Active armor, I cannot install it due it it not being compatible on my device. Now I miss all calls that aren't in contact list,

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AT&T Secure Family - child view of blocked website - iOS

Can anyone tell me what shows up on the screen when a child tries to access a blocked website using an iPhone? I can only find this info for androids. Thanks so much!

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can i buy more data just for this month

My son used up all our high-speed data for the month. The "slow" data is so slow it's unusable. Trying to find a way to purchase more data on a one-time basis.

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Not able to unlock device

Not able to unlock device that is out of contract.

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Next Up rip-off

Ok, I've had 4 lines for 27 months. I just discovered that I've been charged for Next Up 27 times. That's $540 I've been screwed out of. Coincidentally, we were at an AT&T (that should be AT$T and shall be from now on) corporate store paying the bill, and my daughter was looking at the new Pro M

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Next Up Program

I recent went to an AT&T store to upgrade my phones since I have the Next Up feature. The store employee told me I couldn't use Next Up because I had paid off more than half the cost of my phones.  He said if I wanted to upgrade I would need to pay off my phones and purchase new ones, 

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Thinking of switching to AT&T wireless

I am looking to get a cheaper plan and having AT&T Fiber installed so thought I would switch all services as their plans are cheaper. Does Verizon have any offers to try to retain customers. I've been offered $1000 trade in on iPhone 12 Pro and $45 per line for top tier plans. $10 for watch and

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How can I cancel support services charge

A monthly charge of approx $20… ($19 something) for support services on my bill. I do not recall adding that to my account. I only want the insurance for 4 protection

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AT&T international roaming question

Hi I plan to get an iphone14 with AT&T domestic US service on it. However, I travel frequently to India (6 months in a year) and I need the text messaging service to work so that I can receive my bank's 2FA code periodically. Normally this is about 2-3 times a month. I don't plan to use the tal

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How do I enter the 911 address?

How do I enter the 911 address

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I was charged for a service I never received.

I was charged for HOME PHONE SERVICE for 17 months, during the pandemic and after. I had never requested this service Nor did I receive this service. I was on Auto-Pay so I trusted I was only being charged for my phone (cell) and internet. Due to rising costs, I began to check all my bills to see w

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Yahoo email account att.net

I went to find an email in one of my folders; the emails are listed but when I go to open there is nothing there. I can still see them on my phone though???

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Request for carrier visibility on iPad

I'd like to submit a request for sim carrier visibility so I can view and select another cellular providers on my iPad Pro (11-inch) (1st generation). Right now the only option available is AT&T. I can provide imei and serial number.

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Somehow Changed the Text and Size of my Emails and they are all showing up in thick bold letters

I somehow changed the text size and font size on my ATT email and now everything is showing up in big thick bold letters when I click on my Inbox, etc.!  Please help me get this fixed back! I have tried everything I know to do and am at a loss for what happened! Thanks so much!

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Internet connectivity fails, often

We have a Business Fiber 1000s plan/account. Internet connectivity fails often.  We loose connectivity several times daily for a few minutes, and once a week the problems are so severe that only a full reboot of the AT&T router gets us connectivity again.  Obviously unacceptable for a

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How can I delete a contact?

I have misentered some information for a new contact - not once but twice. Would like to delete them and reenter the correct address.

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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS

Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei

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U-Verse and Internet (Fiber)

We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $

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I need to get my old iPhone that I sold unlocked.

I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.

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scam?

I keep getting an e mail saying as of March 16th my e mail will be locked out unless I update. Is this a scam? Also I tried multiple times to up date but the message always reads "there is a problem" and I can't go any further.

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