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Account Features

Account Features

Learn about all the account features available to you!

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Number Sync to Separate Account

I bought an Apple Watch for my daughter from my account, but she has her iPhone from another account that is not mine, and it does not allow me to sync, that is, it does the process but does not activate sync (cellular), in the Watch.

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Caller id

The caller id don’t t work no more on active armor. When I paid for the call protect plus it worked great then att sent a message saying I no longer have to pay cause it’s included in my plan and they merged it with active armor now it don’t work at all. I updated the app and my phone is up to date.

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Secure Family

Why is my secure family logged put and saying it's suspended

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Unlocking at&t device

I have put a request in for my device to be unlocked, through your request forum. I have waited over 2 weeks now and still have not received a response, regarding the unlocking of my device. I have met all criteria, to get the device unlocked. Please can I speak with a live agent to help me resolve

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Active armor

Since the call protect app and active armor merged, when attempting to set up active armor on all my lines, it shows that all lines are ineligible and need to contact account admin. I am the account administrator and the feature is on all lines. Tech support is unable to get it working. I've done al

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WIfI calling stopped working

Wifi calling stopped working after I added another line to my account

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Recovering account/plan that's been cancelled for exactly 60 days

So I had a line under my account that apparently was cancelled exactly 60 days ago (since I had a pending balance) I completely took care of the balance but was not aware the line had been cancelled (was outside the country for a few weeks and this line was just used as backup) Now this was a gr

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Can you suspend 6 months per calendar year?

If I suspend my service, the last six months of the year can I then suspend them again at the start of the following year for another six months or do I need to wait a period before doing so and if so, how long?

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Loyalty and retention discount

Looking for discounts for long time user

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Active Armor Regarding Blocked List

Can blocked calls not be allowed to leave voicemail using Active Armor, free or paid version?

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Bellsouth.net email 'suspended'

24+ year Bellsouth/ATT customer. They discontinued DSL. I cannot move to Fiber. I was told to call and 'cancel' the DSL in order to make the bellsouth.net email account a 'free' account. I was told 24 hours after the cancellation it would move to be a free account. So went that path. Now I'm told th

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 • Email

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No data coverage around my house even though map shows I should have 5G+

Map shows I should have full coverage. There is no data coverage in the area around my house an customer service is helpless. See attached. My neighborhood is red area

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 • Wireless

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Smart home manager not pausing internet

My smart home manager app is not pausing internet on some devices. It will pause most every device except my son's windows 11 laptop. The ip address connected on the laptop matches the ip address that the app shows device connected to. The app says the device is paused but is is not.  Iv

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 • Internet

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How can I delete an email account

I was hacked so I set up a new email account and want to delete the previous one

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 • Email

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Return of equipment

I have returned all equipment by the due date with Fed EX and ATand T called me and asked me why I have not returned equipment

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 • TV

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Buried Fiber in my front yard. Yard left in ruins.

How do I get AT&T to come fix my front yard? I have a corner lot in my neighborhood and AT&T recently finished laying fiber.  They fix most of the home's yards, but most we small.  My yard has three holes, with one being gigantic and right in the front.  They need to smooth i

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 • Internet

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Sim card activation

I went to Att store in El cajon/Main street to activate my new card but there was a guy working said you should go to the store that you bought your phone and card. Nonsense!!

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 • Wireless

281

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ATT email ask me to update my email account

I keep getting this email from AT&T Email Desk???? asking me to click on a link to update my email account. Does anyone know if this is real or a scam to get me to click on the link???? Thanks Jerry

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 • Email

266

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Closing outdated versions of AT&T Yahoo mail. Is this a scam?

Received this email today. Is it a scam or should I click the link? Thanks This is to notify you we are closing all Outdated versions of our Mailbox as

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 • Email

237

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The S23 is here for 2023! - Check out the latest Galaxy Smartphone from Samsung!

Spice up your chakra with The Samsung S23 Ultra Let's get to it. New phones mean new hardware and software to boot. One of those features is Advance Night Photography for epic night shots! Not just that, the main camera is something to talk about with its 200 MP (Wide) lens, leaps from its predeces

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 • Wireless

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how do i get the fiber lines installed?

how do i get the fiber lines installed

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 • Internet

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