Account Features

Account Features

Learn about all the account features available to you!

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Secure Family App

When trying to create an account on the app, I enter my phone number and get a response that app is only available to AT&T and Cricket customers. I am an AT&T customer!

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Mexico phone line to a usa phone

I have a AT&T line from mexico and now I live in Arkansas, US and I need a new phone that will be from the US, if the phone is unlocked will the line work on it still?

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61

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Active Armour VPN Not Setting Up/Taking a long time

Hey all. Trying to get my att active armour up and running but I can't get the vpn to activate. I click the setup button, but it just keeps saying that it's setting up the vpn. I've cleared the cache. I've un-installed and reinstalled the application. I'm at a loss. Please help. Thanks!

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160

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Yet Another Max Can't Verify Subscription

When attempting to login to Max using ATT as provider I get "Can't Verify Subscription". Happens on Web, Mobile and Apple TV. Max app is set to not use TV Provider for SSO. That wouldn't matter on Web so it is definitely a Max<->ATT OAuth login issue. Can you please fix my account?

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25

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International day pass to work on Apple Watch Ultra 2

Does my AT&T International Day Pass that works on my IPhone also work on my Apple Watch Ultra 2 as a Cellular device or I will need an additional pass for it?

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274

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Where is the at&t prepaid account number

How do you get your at&t prepaid account number

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1.6K

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Active Armor error code 13-01-05

I received my new Galaxy S24 last week. When trying to activate active armour I continue to get the same error.  I have called help and after 4 different people and 2.5 hours on the phone no one can help.  I have deleted the app, reloaded, restarted my phone, cleaned caches and NO one see

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Canceling a line

I bought a iPhone 14 and don't want it anymore In on a installment plan so how will that work I already brought the phone back to a corporate AT&T store so what's the rest of the process?

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Help I cannot upgrade my devices

Cannot upgrade devices SMB SOC Code Missing

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17

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Looking for an email address for somebody in the executive division.

When I was with Verizon there was a person who was one of the executive assistance for vice president of consumers in the cellular wireless division. I am wondering if AT&T has that type of person you can email with your concerns after you have gone through the customer, service and customer ser

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Is my Driver License number safe on Active Armor?

Should I put my DL number into activearmor?

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Business phone numbers show up as "Los Angeles, CA" or "Spam risk" on AT&T Wireless but not on landlines.

Our Business phone numbers have a CNAM which shows up on landlines but not AT&T wireless. Some of our numbers show up with "Los Angeles, CA" and some show up as "Spam risk". How can I fix this to show our CNAM? 

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iPhone payment

Is there a way to pay just towards your phone cost, and not phone usage.

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149

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What and how to charge to my account

How to charge to my account

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