2017

Deactivate my account for violation of terms and agreement

I bought a Galaxy A14 5G from an AT&T store, but it had a sticker on the back with an IMEI number, SKU, S/N, etc. I paid full retail price for it as well.  On top of that, the quality of video and photos are quite low. Does this mean my phone is refurbished? It also came in a box in

A few days ago our mobile data stopped working. We are no longer able to use imessage or any apps. We can make calls but thats pretty much it. It's an AT&T problem, possibly with a tower and not our phones...same goes for our neighbors on ATT plans also. I have called att support and they tried

I have a green meter box in my front yard and the lid is broken. The box (hole in the ground) collects water and poses a danger to my grandkids. I asked a technician who was serving a house in my neighborhood to replace the lid and he promised to replace it. Needless to say, the lid has not been re

Our business was sent a new IPhone a month after we cancelled the order. I have full documentation of that return which was sent to ATT. The phone was shipped in August, returned in September and Friday, January 27th, our business phones were all shut after AFTER I had spent hours on the phone with

Hello, I just got setup with AT&T Fiber and I am having an issue with intermittent connectivity. I have the linksys Velop mesh network for a router system connected via ethernet to the gateway. I noticed yesterday that the gateway is putting out its own Wifi signal. With a previous provider they

I am a 12 year subscriber to DirecTV & have had AT&T cell service for 15 years. I am EXTREMELY disappointed that DirecTV is cancelling Newsmax—the last (Edited per community guidelines) news channel. If this is not resolved with Newsmax being restored I will be cancelling my subscriptions.

See subject. How can I contact in life person about my account? I am a senior on a fixed income and my bill increased nearly $20 per month. I cannot afford this. What can I do to reduce it?

I signed up for a Unlimited Elite service with my own phone and recently had to switch to another carrier because of work. Why am I getting slapped with a contract cancellation fee when I was never told my account was set up under a contract. When I called AT&T to ask about my last bill there wa

Hi I need to be able to access my account history for phone calls/text messages for the month of July of 2022. It will only let me see the last couple days of the month and I need to be able to view the middle of the month. I don’t even know if anyone working in “Support” or “Customer Service” wi

I have called every number I can find in this forum with 0 help, over 25 transfers to the "correct" department. And it's getting to the point where I'm going to just file it with the BBB.  I'm posting here as a last ditch effort to avoid any more headache. ATT is installing fiber in our sub