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2017

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Re: Official complaint to corporate offices

Terrible to long time customers. My account was actually "flagged" for asking for too many credits!! (I have an old phont, a text phone. It commonly dials numbers at random and I was charged for calling 411 several times. AT& T didn't believe me that I didn't call. Who calls 411 anymore? I haven't i

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ENOUGH WHINNY CUSTOMERS

Employee ContributorI am an AT&T employee and this message is part of AT&T’s New Corporate Policy to initiate on January 1, 2018 and part of our new honesty campaign.Stop the whining and complaining! You people are all the most ungrateful and unappreciative people! When I was growing up, we didn’t e

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Re: Re: FILING A COMPLAINT WITH CORPORATE OFFICE

Sending corporate info now

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Re: I need the Corporate Office phone number!

ContactMichael WhiteRole Chairman, President and CEOPhone(310) 964-5000Fax(310) 535-5225Employees27,000Twitter IDs@DIRECTV

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Re: New Directv GUI - ATTROCIOUS DISASTER! - Are you kidding me?

Bluemax, sorry they treated u like that. Whatever I can do to help u get the deal I did I will. Pretty inconsistent service on top of a horrible disaster they created.

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Re: Re: FILING A COMPLAINT WITH CORPORATE OFFICE

I will supply their Corporate info via pm if you send me a pm.

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Re: Customer service

We here at AT&T believe strongly in a new philosophy that is being presented next year. Starting 1/1/2018, AT&T will no longer regard customers as human beings but as a new corporate policy, AT&T will regard customers as property, meaning that we do not care about your complaints. You can’t sue us s

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I'm about to CANCEL my DIRECTV service!

I've been with Directv for about 20 years.  I had to cancel for awhile during the recession so my account says I've been with Directv since 2008.  Yesterday I was told by Directv that I qualified for a free upgrade to HDTV equipment (DVR), and now today I'm being told that I don't qualify and it wil

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Re: New Directv GUI - ATTROCIOUS DISASTER! - Are you kidding me?

I got the update and it is working flawlessly!!!  The menus come up fast and all the boxes have pictures of the shows.  I can read it from across the room and have had no problems.  The number of clicks it takes to get something done has reduced dramatically!!!  I love this!!! Oh wait, why does it s

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Re: ESPN3 programs won't load.

This response makes no sense and doesn’t answer the question. Was this response entered by a child?

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Why can’t i decline protection plan when upgrading

ATT won’t let me bypass the protection option if i choose to decline it. It pops up a warning about how i only have 30 days to enroll… but won’t let me choose the decline option.  Only when i choose one of the protection package does it let me go through.  That is so wrong

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 • Wireless

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Can't Access Online Account

I bought a SIM card today at ATT for an ATT mobile hotspot. I tried to access my account online. I entered my "phone number" for the SIM card. (In quotes because it does not allow making phone calls.) And my ZIP code. But then it wanted my billing account number. How would I have any access to th

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 • Wireless

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How long does it take att to turn service on and apply 50 percent credit

I was told I had a credit of 243 dollars just to pay more then half of my past due and service will be restored. I paid everything I needed to but myAT&T app shows I still owe the 243 dollars that inwas credited for being loyal customer ? How long once I have paid the amount I needed to for the

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 • Wireless

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The dlp 73510 is labeled as expandable on the At&t site. It is not.

The dlp 73510 comes with five handsets which is the maximum number that it will accept. You cannot add more later.

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 • Home Phone

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Can not make or receive calls or texts on Fusion Z (V340U) phone

I have a AT&T Fusion Z (V340U) and I cannot sent out any calls or texts from the phone. The phone indicated there's no service & when I try to call out it says both the Cellular network & the Mobile network are unavailable. I am able to use the wifi feature on the phone though to access

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 • Wireless

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Can a Prepaid account get an esim?

I need to get an esim so I can use 1 phone for my 2 numbers. I am trying to stay on a prepaid account and was wondering if AT&T will let you have an esim. My company I'm using right now does not do that for prepaid so before I switch I want to make sure I can do that

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 • Wireless

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Trending Accepted Solutions

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Still have not received S21+ Android 13/One UI 5 update

From what I understand the S21+ Android 13/One UI 5 update has been out for a few days now and I still have not received the update. My phone is an AT&T branded model. Should I be worried that I will not get the update?

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 • Wireless

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Email to Setup Password Recovery Option for AT&T Email

Got an email asking for password recovery options for my AT&T email account - or else! I have an sbcglobal.net email account, and a yahoo.com email account.  I have no idea if this is legit or what I am supposed to do, and if this is even applicable for me.  I don't like the "or else"

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 • Email

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Fiber Optic installation property damage

AT&T Fiber optic is being installed in our neighbor and your contractors have cracked our water line and left tracks in our yard where they drove over our water meter. I need to know where to file a claim for the damages and the cost of the water leak. Thank you,

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 • Internet

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Accepted Solution

Official Solution

Having to reset my password every time I try to access my email account

I get a message when I try to log into my email account on my laptop that there have been too many attempts to log into my account and I am locked out until I change my password. This started out happening every once and awhile but now it is happening just about every time I try to log into my email

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 • Email

461

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Official Solution

Required to change email account

I still have sbcglobal.net for my email. I have been receiving emails the last few days (supposedly) from AT&T telling me that I have to change my email address by 11/14/22.  Is this a fraud? Hello, Thank you for being a valued AT&T Member. This is a final reminder 

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 • Email

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