
2017
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Re: Re: Does ANYONE know how to fix a problem with over charges
Did you ever get this fixed? I have spent well over 20 hours on the phone with Direct TV customer service with almost zero help on a billing issue. I talk to one person and they understand it, and then the next person accuses me of doing something wrong, then after 45 minutes they finally see that I
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Re: Official complaint to corporate offices
Terrible to long time customers. My account was actually "flagged" for asking for too many credits!! (I have an old phont, a text phone. It commonly dials numbers at random and I was charged for calling 411 several times. AT& T didn't believe me that I didn't call. Who calls 411 anymore? I haven't i
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ENOUGH WHINNY CUSTOMERS
Employee ContributorI am an AT&T employee and this message is part of AT&T’s New Corporate Policy to initiate on January 1, 2018 and part of our new honesty campaign.Stop the whining and complaining! You people are all the most ungrateful and unappreciative people! When I was growing up, we didn’t e
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Re: I need the Corporate Office phone number!
ContactMichael WhiteRole Chairman, President and CEOPhone(310) 964-5000Fax(310) 535-5225Employees27,000Twitter IDs@DIRECTV
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Re: New Directv GUI - ATTROCIOUS DISASTER! - Are you kidding me?
Bluemax, sorry they treated u like that. Whatever I can do to help u get the deal I did I will. Pretty inconsistent service on top of a horrible disaster they created.
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Re: Re: FILING A COMPLAINT WITH CORPORATE OFFICE
I will supply their Corporate info via pm if you send me a pm.
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Re: Customer service
We here at AT&T believe strongly in a new philosophy that is being presented next year. Starting 1/1/2018, AT&T will no longer regard customers as human beings but as a new corporate policy, AT&T will regard customers as property, meaning that we do not care about your complaints. You can’t sue us s
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I'm about to CANCEL my DIRECTV service!
I've been with Directv for about 20 years. I had to cancel for awhile during the recession so my account says I've been with Directv since 2008. Yesterday I was told by Directv that I qualified for a free upgrade to HDTV equipment (DVR), and now today I'm being told that I don't qualify and it wil
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Re: New Directv GUI - ATTROCIOUS DISASTER! - Are you kidding me?
I got the update and it is working flawlessly!!! The menus come up fast and all the boxes have pictures of the shows. I can read it from across the room and have had no problems. The number of clicks it takes to get something done has reduced dramatically!!! I love this!!! Oh wait, why does it s
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Delayed voicemails
iPhone 11. Voicemails come in a full day or more late. This is not a minor inconvenience. I am not able to take actions on important messages. As an example, I drove an hour and half to pick up someone at the airport only to find out that he took a much later flight. He left me a message that I did
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Setting up gateway, S/N not found
Trying to set up the gateway BGW210 for ATT internet but when I go to the app to set it up, it tells me the serial code and qr code are not found. Help!! Cannot get in touch with customer service to resolve.
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You need to leave AT&T - they won't mind
We have been with AT & T for about 25 years. My new T mobile phones arrive tomorrow and I will cancel AT&T then. Here's where it all began. Almost 2 months ago, I got a new phone for my son at the store. Here were the problems: The store employees stated I would need to come back to
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Wireless
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Certain e-mails to my swbell.net e-mail domain being rejected
For the past several weeks, certain e-mails to my swbell.net e-mail account are being rejected. One of my contacts is using a msn.com e-mail address and these are being rejected. More notably e-mails from my bank, using a chase.com e-mail address, are being rejected. I can not duplicate this bounce
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Is it a standard of service to be down
I’m reading through all the topics about AT&T internet being down. Obviously I am experiencing the same issue. A large section in my area is down. It is intermittent at times. This has been happening since February and progressively got worse and now 3 weeks into March it’s been com
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Internet
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text about new account
I got this text: Hi MY NAME Registering your new account ending in NUMBER is a requirement for order completion. Click here LINK to complete registration, Thanks AT&T. I have had this account for years and This account number is different than what I already have.
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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS
Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei
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U-Verse and Internet (Fiber)
We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $
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I need to get my old iPhone that I sold unlocked.
I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.
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scam?
I keep getting an e mail saying as of March 16th my e mail will be locked out unless I update. Is this a scam? Also I tried multiple times to up date but the message always reads "there is a problem" and I can't go any further.
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Swapping eSIMs?
I recently upgraded my phone to the standard iPhone 14 but have since then decided that I want the 14 Pro model. Another family member with a device on the same account is eligible for an upgrade as well, and wants to get the standard 14. If this family member upgraded to the Pro, is it possible
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