2016
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Re: Why is a "community" needed to give feedback?
Have you actually clicked on “Contact Us” to see what options are offered? Feedback on the quality of the package is not one of the options, Prince of Smugness.
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Re: Lack of new episodes
Uverse has elected not to make any effort to influence content. Just like Ford has no control over the quality of oil filters, except that they can choose to procure their oil filters from a better supplier. Are you a Uverse employee?
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Re: Why can't I down load some of content to my phone?
I can down load new content from my dvr to my phone but not content older then a couple days.
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Re: How can I connect with a customer service rep in the United States?
this is for moderator cathy2981- in responses to " how ro reach rep in usa/ dallas texas"- it states : edited for privacy by cathy 2981 and you blocked the info-- why? and how do we reach a rep in usa/ and or texas- i have not found answer to this query!!
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Re: Uverse DVR erased my recordings
Same thing is happening to mine now. I woke up at 4am to find half my recordings deleted and then turned the tv on at 11am to find I only have 11 recordings. Even my recordings that i put "keep until I delete" got erased and it was all random recordings that got erased. It wasn't even oldest first.
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Re: Tv searches for signal when pausing/playing/FF/REW
It only happens on one receiver, the wireless receiver we have. I have already gotten it switched out for a new one and that didn't fix the issue. However, I did try some composite cables last night and the issue was gone! I am buying component cables today to get the HD picture, so hopefully that f
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What the heck is going on with the Uverse service in Alabam
I don't know what is going on but we you have children that want to wake to watching their cartoons but they can't because the uverse is down and has been down for 8 hours on Friday morning, Saturday morning and now b it is down Sunday morning. This is ridiculous and I want some credit back.
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Uverse service out for the second morning in a row
Any ideas on why this service is completely dead 2 mornings in a row. This is unacceptable. And you can't use chat feature because it always shows busy.
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Category channel search
Very frustrating after update you can no longer search channels by category. Makes service much harder to use and cumbersome. Canceling at first opportunity unless category search comes back. Isn't an update supposed to ease functionality. This has made it only harder.
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Re: "No Signal". all lights on Receiver, will not restart
My two wireless receives Keep loosing connection with the router almost every night and this affect my DVR, not counting that my get way is on my roommate's room so I can't watch my news in the morning because I'm not gonna knock in his door at 5 am, to restart the get way (the only thing that works
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(192)
RE: DSL 100Mbps/20Mbps upload usage drastically slows download speed
Hello Matthew, I was following up on the $99 charge that was still on my bill. Can we try again to remove it? I am in Milwaukee, Wisconsin I have a bandwidth monitor in between the modem and my LAN. My DSL is a 100Mbps/20Mbps bonded DSL. I have one device that is using a constant 12Mbps and
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Internet
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Merging Accounts
Hello - for whatever reason the company I am working for ended up with two accounts with separate sets of accounts in each one. For billing purposes and general maintenance and efficiency, I would like to merge these two, so that, when I go to the AT&T Business Center, I only need to work with
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Internet
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How can I see an original Service Order?
Hello - I have an original service order and an account number. I would like to see what services were ordered on the Service Order and what services are still active under the present account.Can you help me? Thanks!
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Internet
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Uverse app Scode 994, every since they cancelled account and reactivated
Hi, they had to cancel my account and recreate it when they added new equipment and attempted to upgrade the fiber account. All the devices work fine now although now I cannot login to the app. It's saying "Logging in with this AT&T Access ID is not longer supports. Please log in wi
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TV
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Moved country and cannot access email via 2 set authentication
Hi - I have a @bellsouth.net email account which I obtained when I lived in the US. I have since returned back home in the UK and have continued to use the email account. I have used this account for 16 years. I was recently bombed out of the email and now AT&T has asked me to verify a 2 step a
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I have an account and when u try to sign in it says it doesn't exist. I need to find out my dsl password so I can connect my phone to wifi
Att keeps asking me to combine I Ds - I don't want to. I want to find out what my dsl password is so I can connect my phone to wifi.
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Internet
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Trending Accepted Solutions
(334)
Accepted Solution
Official Solution
Report outage
Is there any way to report an outage on a landline besides staying on hold for an hour or more??
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Home Phone
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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS
Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei
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Internet
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U-Verse and Internet (Fiber)
We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $
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Internet
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Official Solution
Equipment REturn
Does anyone have a physical ATT address to return equipment? I called and texted but they said the only way to return was FEDEX/UPS Stores. I don't have a car to get to one.
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Internet
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I need to get my old iPhone that I sold unlocked.
I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.
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Wireless
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