2016

While trying to get an email issue resolved, I have been hung up on, passed to wrong numbers and been pushed into an endless black hole of no customer service for hours upon hours. So far, these are the numbers I've been transferred to and each time, after I have to re-explain myself for the umpteen

I currently have the Internet Basic 6 plan. My account says that I am eligible for the AT&T Internet 25 plan. If I click:    Get this plan   on the page, it gives a Wi-Fi Gateway Installation First Available Appointment Date. Can I do a new AT&T Internet 25

It appears there is a glitch that is affecting multiple people with logging into their bellsouth accounts. AT&T is being less than willing to do much to help. Most recently, they stated they had to send a code to my address on file so that I could log back in. However, they claim the only addres

If I block someone on my cell phone with AT &T, then on my bill it says blocked call, does that means it is a call coming in from the person I Blocked? A yes or no answer would be good to hear

I have a Samsung Express Prime that no longer has service with ATT. It was paid for a few years ago and I do not owe any balance to ATT. I have attempted to unlock it a few times but it replies that the unlock is denied. I wated a couple of months and tried again and still get the same response. I d

​​​​Learn how to get back in the conversation and restore phone service​​​​ ​​Let's get straight to it. ​​The best way to restore your home phone or internet service is by restarting the modem. You can try one of two quick fixes:​​​​ ​​​ ​ ​ ​ ​​​​Press and hold the red reset button on the rear o

I am trying to see my text and call log data from my AT&T app and it only shows me usage data as a whole under inverse data. Why is that happening?

Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei

I recently traded in my ZFlip 3. I was given $1,000.00 for my trade. I purchased a S23 Ultra for $1,199.00. I'm using the next plan for 36 months. If I chose to pay the phone off in three months, how much will I owe? I think I'll owe less than $199.00. Is this correct?

We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $

Does anyone have a physical ATT address to return equipment? I called and texted but they said the only way to return was FEDEX/UPS Stores.  I don't have a car to get to one.