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Created: Mar 12, 2014
k2mp12345 Created: Mar. 12, 2014
The point is not what the initial agreement said or did not say. The problem with AT&T pointing to that language in the initial agreement (agreement #1) -- which did not involve keeping service for 12 months -- is that the language in Agreement #1 is superseded by Agreement #2 (i.e., the one where we said we'd keep the service for 12 months) that customers entered into. T...
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Created: Feb 22, 2014
k2mp12345 Created: Feb. 22, 2014
Same here. The customer rep only talked about total price, not the discount amount. Regardless, it defies common sense-- by their logic, AT&T can enter into an agreement w/a customer for a $20/month discount for one year, but then AT&T can raise the price right after the agreement by $20/month, wiping off the discount. I don't know what "fine print" they are talking about...
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Created: Feb 20, 2014
k2mp12345 Created: Feb. 20, 2014
I was going to cancel my service in December last year, but when I called to cancel, AT&T offered U200 for a certain rate for 12 months in exchange for me signing a contract for one-year. So I agreed to keep AT&T U-Verse for 1 year and pay that set price. Subsequent to our agreement, AT&T raised the bill by ~$4 in February (yes, the notification was in the December bill b...
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