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Created: Apr 6, 2014
ecmillan Created: Apr. 6, 2014
You could always talk to T-Mobile, as they sound more than happy to buy people out of their AT&T contracts.
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Created: Apr 6, 2014
ecmillan Created: Apr. 6, 2014
I had it happen to me as well. Apparently it is some bug in their software when they designed the system when people future dated the plan changes. Supposedly it got fixed recently according to the rep I spoke to, but it wouldn't surprise me if it was still there.
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Created: Mar 13, 2014
ecmillan Created: Mar. 13, 2014
So last night after sending a private message I got a call from AT&T about my billing problem. As most people are thinking here, yes you are supposed to get that $15/line price immediately. However, there is a bug/glitch in the system that will not reflect it correctly if you future date the plan change. According to the man I spoke with that bug has since then been fixed...
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Created: Mar 10, 2014
ecmillan Created: Mar. 10, 2014
I think I'm going to contact cancellation next month if they don't double the deduction on my next bill, since I had one rep explain to me that the first bill wouldn't include the $25/line deduction to make it $15/line, but that my second bill would include it twice. And if they refuse to correct that, I'll heavily consider going with the T-Mobile buyout option because at...
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Created: Mar 6, 2014
ecmillan Created: Mar. 6, 2014
I was told about a delay of a few months as well in my online support chat- Support: As I double check, the $15/line will take effect after 1-2 billing cycles and it will automatically adjusted once it takes effect. Me: So despite me switching to mobile share which is currently effective, the actual price of $15 is not effective? Support: Yes, not yet effective. But don't...
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Created: Mar 6, 2014
ecmillan Created: Mar. 6, 2014
This has happened to me as well. I was previously on a 2-line plan that was somewhere around $152 a month, so about a week ago I requested to swap to the mobile share 10 GB plan, which is listed as $130 a month for 2 lines. I specified that it was to take effect immediately upon my next bill cycle (i was about a week away from the current billing cycle ending). My bill sh...
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