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Created: Dec 5, 2015
84686f6173205479 Created: Dec. 5, 2015
Press and Hold the number '1' button on the number keypad. Did the green light flash? If no, then broken remote control; call DTV for replacement remote. If green light flashed, then remote is working fine. Set your Genie remote to RF, press and hold Mute and Enter buttons until you see a message of remote being successfuly programmed to RF.
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Created: Nov 21, 2015
84686f6173205479 Created: Nov. 21, 2015
Ignore the on-screen message about a key not programmed. Continue to simultaneously press and hold the Mute and Select buttons until you see the two green lights flashing twice on the mode switch. Enter the code 11774. If not working, try any of the ff codes. 11253 11601 10053 10160 10069 11633 11923 10731 11302 10169 10182 10650 10094 10683 10036 10463 11935* 10767* 1146...
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Created: Nov 15, 2015
84686f6173205479 Created: Nov. 15, 2015
Did you logged in on other computers but forgot to log out? Have you deleted your Web browsers' cookies, computer temp files, disc cleanup? Try this support phone (855) 229-8114 but it is only open between 8am-1pm eastern.
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Created: Nov 13, 2015
84686f6173205479 Created: Nov. 13, 2015
The following is true for all subscription-based services. Check the billing or service cycle indicated on both statements. The latest or newer billing statement is usually the correct statement. But call DTV and ask them how much you need to pay or how much is the amount indicated on the final or disconnect statement.
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Created: Nov 1, 2015
84686f6173205479 Created: Nov. 1, 2015
"... one tech told me the DHCP lease time should be set on one day." That is why each day your DHCP IP on the GenieGo is different from the previous day. "A different tech a few days later told me that it should be set on the router as unlimited (to never time out). I could not find through my router support files how to set this as unlimited, so did change it to a 90 day...
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Created: Nov 1, 2015
84686f6173205479 Created: Nov. 1, 2015
I was referring to the setup on the router, DHCP IP was set to expire at an "x" amount of time. If the IP address was setup not to expire, then the router will not issue a different IP address even if the GenieGo powers off/on.
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Created: Oct 31, 2015
84686f6173205479 Created: Oct. 31, 2015
"What I have noticed is happening is the IP address of the GenieGo changes." That means your GenieGo IP address lease has expired so the router issued a new IP address. The GenieGo IP address was still a DHCP not a static.
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Created: Oct 9, 2015
84686f6173205479 Created: Oct. 9, 2015
At times, Username/User ID are also the email; have you tried to login using your email that was used to register your DirecTV.com account?
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Created: Oct 9, 2015
84686f6173205479 Created: Oct. 9, 2015
Have you enabled UPnP and multicasting on your router?
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Created: Oct 9, 2015
84686f6173205479 Created: Oct. 9, 2015
Mobile broadband and satellite Internet are not recommended to be connected to any DirecTV receivers/service. If the mobile broadband (or satellite Internet) was connected, then it will eat up alot of your Verizon 4G data; Genie will download automatically movies on the movie carousel on the on-demand channel 1000.
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Created: Oct 4, 2015
84686f6173205479 Created: Oct. 4, 2015
Try to use a differerent outlet for the HD receiver and make sure the power cord on both ends are connected properly and no physical or visible damage. If the HD receiver reboots by itself, then you need a replacement HD receiver. BUT most likely, you will definitely need a replacement HD receiver. Call DirecTV customer service for replacement. Handling fee $19.95 plus ta...
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Created: Oct 4, 2015
84686f6173205479 Created: Oct. 4, 2015
On the HR24, set multi-switch not SWM.
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Blog Idea Exchange There are no unread messages in this message board Q&A This is a topic with new unread messages This is a popular topic with no new messages This is a topic that you have replied to with new unread messages This is a popular topic that you have replied to with new unread messages This is a popular topic that you have replied to with new unread messages There are no new messages in this topic Solved! Message contains an attachment Message contains no text Message contains a video Message contains an image
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Created: Nov 21, 2015
84686f6173205479 Created: Nov. 21, 2015
Ignore the on-screen message about a key not programmed. Continue to simultaneously press and hold the Mute and Select buttons until you see the two green lights flashing twice on the mode switch. Enter the code 11774. If not working, try any of the ff codes. 11253 11601 10053 10160 10069 11633 11923 10731 11302 10169 10182 10650 10094 10683 10036 10463 11935* 10767* 1146...
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Created: Oct 4, 2015
84686f6173205479 Created: Oct. 4, 2015
You don't need external DECA and BBC on the setup as HR34, HR24, and H25 has built-in DECAs.
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Created: Nov 16, 2014
84686f6173205479 Created: Nov. 16, 2014
For clarification: Simultaneoulsy press the buttons Mute and Enter while pointing directly at the HR44; you don't need to enter any numeric codes. Just continue pressing those two buttons until you see the message "Applying IR/RF setup... Please Wait..." Another message will appear regarding the successful remote pairing like "... remote is now setup for RF."
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