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Created: Aug 2, 2014
live_connected_ok Created: Aug. 2, 2014
problem is the genie itself, the client just shows what the genie gives it. Best advice if it real bad may be to escalate. Be polite ask for a supervisor. they may say" we are aware and working on it" tell them that you've been patient and just want a receiver that works. No confidence in that then just tell them it won't turn on. lol
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Created: Aug 2, 2014
live_connected_ok Created: Aug. 2, 2014
litzdog911 is right. TV itself should have an "info" screen/button to see its current resolution. If that says 1080i then the receiver IS sending an HD signal. What kind of cables(HDMI, composite)? Have you tried different cables? Check all the display settings; screen format set to Original, aspect ratio, make sure 480i isn't checked in resolutions. On the channels you a...
DIRECTV Forum  •
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Created: Aug 2, 2014
live_connected_ok Created: Aug. 2, 2014
What type of receiver do you have? I know some hr44-500 genies are currently having multiple on demand problems including loading issues and freeze-frame/pixelation. seems the hr44's across the board don't play well with on demand with the current firmware. If you have reset the box and network connections just call in and see if they have any updated info or workarounds
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Created: Aug 2, 2014
live_connected_ok Created: Aug. 2, 2014
The OP is dripping with good ole "it may be your job but I ate a brownie once before you were born so I dont think you know you are doing despite the fact I called for help and they sent you as their professional representative to fix it for me because I cannot but your wrong because I'm older than you". Maybe the tech was rude which is unprofessional but I have a feeling...
DIRECTV Forum  •
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Created: Aug 2, 2014
live_connected_ok Created: Aug. 2, 2014
I may be overly methodical but I have a few questions/suggestions. If you turn your router off does your neighbors playlist disappear? If its still there with your router off then temporarily remove the CCK-W from the cabling(if HR-44 ask neighbor if they can turn off their router for a few minutes). Obviously this will show wether sharing a router is the culprit. If both...
DIRECTV Forum  •
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Created: May 31, 2014
live_connected_ok Created: May. 31, 2014
Proper department is Directv.com Account unlock. Needing log-in resychronization. Apparently having issues right now on DTVs end, for me only streaming via PC and the android PHONE version DTV app works. all the program provider apps and sites tell me Im not subscribed the DTV tablet app does the same. Tech support gave me the "we know and are working on it" speal.
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Created: May 31, 2014
live_connected_ok Created: May. 31, 2014
Hello, There is currently an issue for some (not all) people downloading Fargo . According to tech support its a known issue. I might add that I was informed that there are some issues with on-demand as a whole system too. The possible workaround (it worked on multiple titles for me) was to delete the recording. find the show again Do not "watch now" use " Record-High Qua...
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