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Created: Dec 20, 2013
timster2014 Created: Dec. 20, 2013
Sorry to chime in on your thread, your highness.
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Created: Dec 19, 2013
timster2014 Created: Dec. 19, 2013
The missing episodes are available via showtime's computer and mobile apps as a workaround.
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Created: Dec 9, 2013
timster2014 Created: Dec. 9, 2013
I have become convinced that the best option is to decline the Protection Plan, then ask for a free upgrade when your contract is up. If they won't upgrade your equipment, then don't renew your contract with them -- go to Dish or cable instead. They will renew your equipment if they want to keep your business.
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Created: Dec 9, 2013
timster2014 Created: Dec. 9, 2013
This is basically the answer that DirecTV has been giving -- I should make the order, and then try to manipulate the system to get what I want out of it. There is no assurance when this would work, if at all. It is depends on putting the installer in an awkward position, asking them to do me a favor when they don't owe me one. It also requires me to do all the work in fin...
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Created: Dec 9, 2013
timster2014 Created: Dec. 9, 2013
And as I said in the other thread, the fine print is not consistent with DirecTV's advertising. Subscribers tot he Protection Plan are promised an upgrade to the latest equipment. DirecTV should not be advertising that if they do not intend to fulfill those promises. Their advertising states "latest" equipment all over the place. E.g., on http://www.directv.com/technology...
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Created: Dec 9, 2013
timster2014 Created: Dec. 9, 2013
"Being enrolled in the Plan for greater than twelve (12) consecutive months also allows you to upgrade your DIRECTV hardware every (2) two years from the initial date of installation of your DIRECTV system or from the date of any prior upgrade received"
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Created: Dec 9, 2013
timster2014 Created: Dec. 9, 2013
I can understand from their point of view why they would not want to distinguish -- it is certainly cheaper for them to provide a recycled HR-34 than a new HR-44. The point is that they are not delivering on their contractual obligations. They sell the Protection Plan benefits as including an upgrade to the "latest" equipment every 2 years. I paid for the privilege of upg...
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Created: Dec 9, 2013
timster2014 Created: Dec. 9, 2013
I have been a subscriber to the DirecTV Protection Plan for more than 2 years which entitles me to a hardware upgrade. I recently called in to order an HR-44 Genie, but was informed that they could provide me with a Genie, but were incapable of ensuring that I received a model HR-44 as opposed to an HR-34. I specifically asked for a model HR-44 because it has a faster CPU...
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