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Created: Mar 24, 2014
docjones Created: Mar. 24, 2014
HR34-700. Sent from my Galaxy S®III
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Created: Mar 24, 2014
docjones Created: Mar. 24, 2014
Recently I have had a problem with my Genie not recording programs correctly. The picture freezes, breaks up, or suddenly advances to the end. So far, it seems to happen with local channels in the Fresno, CA area. Re-sets have not helped. Any ideas?
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Created: Nov 25, 2013
docjones Created: Nov. 25, 2013
That was the first thing that was done when I was having a problem, but it did not work. The minis went right back to losing signal. The only thing that has worked (so far) was getting the OX799 software update for the Genie. I have not lost signal since that update. Keeping my fingers crossed
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Created: Nov 18, 2013
docjones Created: Nov. 18, 2013
Don't think there is a way to fix it. But, if that is the only problem you're having with the system, you are in good shape!!
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Created: Nov 18, 2013
docjones Created: Nov. 18, 2013
You will probalby have better luck once you get the OX799 software upgrade to the genie and the OX724 upgrade to the minis. However, I would not hesitate to continue contacting directtv. The more they are contacted re: this issue, the faster they will fix it (hopefully). If the prblem continues after the upgrade, I would insist on a service call. Good luck.
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Created: Nov 14, 2013
docjones Created: Nov. 14, 2013
Hello again: Hopefully you are having better luck. I noticed your genie upgrade was 744? (think thats right) My latest genie upgrade was 799 and mini upgrade 724. If your upgrades are older than that you may want to look into getting the latest. After I got the latest genie upgrade, both minis seem to be working fine. Hopefully that will continue.
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Created: Nov 13, 2013
docjones Created: Nov. 13, 2013
To elaborate further, I believe the minis have to get their upgrade through the genie as you infered, but it will not carry the same upgrade number and will not have any effect on the genie.
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Created: Nov 13, 2013
docjones Created: Nov. 13, 2013
Only relaying what the technician told me.
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Created: Nov 13, 2013
docjones Created: Nov. 13, 2013
Hi again: My service call came earlier today than I expected. Here is all I know at this point. They sent two trucks and 3 technicians. They went through all my cables and connections thoroughly and all was fine with that. They saw that the latest software update to the main receiver was last night OX799. They then looked at the latest software update for the minis which ...
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Created: Nov 13, 2013
docjones Created: Nov. 13, 2013
Hi: I have pretty much the exact same setup HR34/700 and two minis (same model as yours). I also have been plaqued by the same problem. I have had two service calls and a third one is actually scheduled today. The last call (yesterday), the technician says the consensus of some directv employees is that is a software issue. My internet connection is via wireless router, b...
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Created: Nov 11, 2013
docjones Created: Nov. 11, 2013
Thanks. No I have the 34/700 and 2 mini-clients. I once again, contacted direct tv and they called and discussed by problem at length. They are very aware of the problem, and stated a software upgrade in the near futrue may solve it. In the meantime I have another service call schedlued. If they want to replace the receiver that would be ok with me, but not sure that is t...
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Created: Nov 8, 2013
docjones Created: Nov. 8, 2013
Hi, I have had a lot of difficulty with 2 mini clients constantly losing signal. I recently had a service call, and the tech replaced all of the old cable which did not help. Another service call was scheduled to replace the Genie receiver. However, I cancelled the call because after the software update a day or two ago, the minis started working fine for a short time. No...
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