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Created: May 1, 2014
ditoma Created: May. 1, 2014
Ask Tech Support to upgrade your problem to a Case Manager. That will give you someone to work specifically on your issue, and a direct phone line to their department. I have had a long-time problem with pixellation and freezing of image, and the only way I got it mostly resolved was with a case manager.
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Created: Mar 24, 2014
ditoma Created: Mar. 24, 2014
Personally I am not willing to pay for an HR44 to fix a problem with DirecTV's equipment that I have already paid for. If I cannot get them to replace it, I will leave DirecTV and find another content supplier, and possibly pursue other avenues.
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Created: Mar 24, 2014
ditoma Created: Mar. 24, 2014
I am in the middle of trying to get a major pixellation/picture freeze/audio dropout problem resolved with DirecTV. I have an HR34-700, which they have replaced with another HR34-700 (refurbished and 4 years old) which made the problem even worse. I have the issue with local channels, especially CBS and NBC, but not limited to those. I am in the Sacramento area, like many...
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Created: Oct 8, 2013
ditoma Created: Oct. 8, 2013
I recently bought the new (2013 version) Nexus 7 tablet, which comes with Jellybean 4.3, the newest Android operating system. When I go to the Google Play store to download the HBO GO app, it says "this app is incompatible with your device". I had it installed on my older (2012) Nexus 7 tablet, but that tablet was recently upgraded over-the-air to version 4.3. Now it also...
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