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Created: Oct 30, 2013
ande0652 Created: Oct. 30, 2013
I still have the same issue after downloading the latest updated app. How did you enter the IP address? I see no way to manually do it.
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Created: Oct 4, 2013
ande0652 Created: Oct. 4, 2013
When I spoke to the DirecTV rep a couple of weeks ago, she told me they would be working "around the clock" to fix this. I thought this was amusing. I generally love DirecTV over cable but this shouldn't take more than a day or two to fix if they were really working on it.
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Created: Oct 4, 2013
ande0652 Created: Oct. 4, 2013
Thank you firsttracks. I downloaded this old version at work and can see some of the channels on live TV. I'll try it when I get home but I'm sure it will work because it worked before I updated to the latest version. This was helpful information and I like the old interface better than the new one anyway.
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Created: Sep 20, 2013
ande0652 Created: Sep. 20, 2013
I called Direct Tv for a follow up. They told me engineering was working on this and it was now a known problem because many people had reported it. As of now, it's still not working.
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Created: Sep 14, 2013
ande0652 Created: Sep. 14, 2013
I just tried putting my Cinema kit on the wirless router in front of my normal router. Also put the phone on the new router. Same problem. One thing I'd like to know for the people that have it working. When you got to network set up, then network services, what are your settings and does it start the service and connect? Mine starts the service but does not connect.
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Created: Sep 13, 2013
ande0652 Created: Sep. 13, 2013
That is extremely interesting. If that is how it works, it seems like it should work outside your house on WiFi. I don't know why Direct TV would care what WiFi we are connected to. I always assumed that it needed to connected to the receiver but it seems you have disproved that. I think I am going to start looking at ports on my router. This must be what is blocking acce...
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Created: Sep 12, 2013
ande0652 Created: Sep. 12, 2013
I think I have all the setting correct. Now I am wondering if my router could be blocking it. Do you know any any specific ports have to be open? I also found something else interesting on my receiver settings. Under Network Setup - Network Services. I don't know what this is for but if I click "Connect Now" it takes a while but finally says Network Services started but c...
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Created: Sep 12, 2013
ande0652 Created: Sep. 12, 2013
I have logged into Direct TV and it shows 3 of my networked receivers with their correct names connected to the internet. All looks normal to me. I think if I could get my app to ask me the IP address it would work. Are you using app version 3.0.0 I did call Direct TV a few days ago. They tried everything I had already attempted. It's been elevated to "engineering". They ...
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Created: Sep 12, 2013
ande0652 Created: Sep. 12, 2013
I have to believe that the app compares your current IP address with the address of your receivers. If they are in the same sub net, then you are "In Home" but that is just a guess. Below are some screenshots from my phone. In the first picture you can see the where it says "Out of Home" and below that "Receiver No Receiver". If I tap the "out of home" nothing happens. If...
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Created: Sep 12, 2013
ande0652 Created: Sep. 12, 2013
Yes, I have double and triple checked. They are all on the same block. One interesting thing I am seeing that might be relevant. When I look on my router to "attached devices" I can see my samsung and my cinema kit device but not the receivers. But when I go to the receivers, they all have IP addresses in the correct range. (192.168.1.x) Maybe the cinema kit gives out the...
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Created: Sep 12, 2013
ande0652 Created: Sep. 12, 2013
Yes, I have "allow" set on all the receivers under the setting External Devices.
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Created: Sep 11, 2013
ande0652 Created: Sep. 11, 2013
Yes, I can ping the receiver and the cinema box from my phone using Net Ping. I also use the app "Direct TV Remote+" which scans and detects all my receivers perfectly. I really think there is something wrong with the app. One thing I am going to try when I get home. I have an ATT Uverse router. It didn't do well for wireless so I set it up as a bridge and use a Netgear r...
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