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Created: Sep 25, 2014
bigfoot48 Created: Sep. 25, 2014
Update: Still haven't called, even though it happened again three days ago. Just procrastinating and not ready for the brain damage of dealing with customer service to wring a replacement out of them.
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Created: Sep 15, 2014
bigfoot48 Created: Sep. 15, 2014
Did it yet again today. "The Five" plays for 5 seconds then the video freezes while the audio continues. The show directly after it, "Special Report", doesn't even start, just displays the "Do you want to delete this program?/Do you want to save this program?" message. We called support last week as a result of an apparent hack of my account, and also talked to a tech guy...
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Created: Aug 22, 2014
bigfoot48 Created: Aug. 22, 2014
Update - did it again today. Same two Fox News shows. Same behavior. Definitely don't "assumed answered"!
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Created: Jul 29, 2014
bigfoot48 Created: Jul. 29, 2014
This problem disappeared in late June and I had hoped it had gone forever, but alas, it reappeared today (after a software update last night - coincidence?) in exactly the same fashion: Fox News show The Five recorded at 2PM freezes with the audio continuing, and the following recorded show, Special Report, instantly asks if I want to delete or keep the program. It cannot...
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Created: Jun 18, 2014
bigfoot48 Created: Jun. 18, 2014
After having two days with no problems this issue of freezing-prompting, the problem reoccurred today again on the same two consecutive Fox News programs. Now, it has also occurred on a third, the OReilly Factor recorded an hour after the second program. Directv!!! Why is this happening and when are you going to fix it?
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Created: Jun 13, 2014
bigfoot48 Created: Jun. 13, 2014
Thank you for your assistance in my attempt to understand and resolve this issue. Here are my signal strength readings. I only see a few low numbers which I bolded. Satellite transponders (32 total at 101º) [Most of your standard definition channels are beamed from 101ºW] 1-8 96 97 95 0 96 98 96 99 9-16 96 97 96 0 97 100 96 100 17-24 96 0 96 100 97 100 97 100 25-32 97 52 ...
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Created: Jun 12, 2014
bigfoot48 Created: Jun. 12, 2014
Another event today. Turned to 360 before the two programs were set to record, and the two programs that have been having problems recorded normally at 2PM and 3PM, but a test recording on 264, Top Gear, set to start recording at 2PM, did the "start, video freeze, audio continue" routine. So it may not be a channel thing. Could it be time of day? Will test again tomorrow....
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Created: Jun 12, 2014
bigfoot48 Created: Jun. 12, 2014
Thanks for letting me know what was wrong with the forum posting issue, all fixed now although I note Directv does not offer the HR34 as an option to "what equipment do you have". Can I suggest they get those options updated? I will see if my dual-failure issue occurs again, and again, then start the calling process to DTV for a fix. I'd rather go get a root canal but nee...
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Created: Jun 11, 2014
bigfoot48 Created: Jun. 11, 2014
I have an HR-34. Three times over the past week the exact same problem has occurred. I record two programs every day: The Five (daily set to record) and Special Report (series record), which air one after another on Fox News 360. After the recordings are finished, I select Special Report to play, but it does not start playing, instead displaying the message : "Do you want...
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Created: Mar 14, 2013
bigfoot48 Created: Mar. 14, 2013
The 67E update appears to have fixed the problem as we were having one or more freezes a day prior to the update, and there have been none in the two days since it was installed. So at this point I assume it has been fixed.
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Created: Mar 12, 2013
bigfoot48 Created: Mar. 12, 2013
Halleluiah! I woke up to having software version 67E this morning. Hopefully this will solve the remote non-responsive/auto-reboot problem.
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Created: Mar 10, 2013
bigfoot48 Created: Mar. 10, 2013
My HR34 required two reboots today to restore functionality. Still waiting for a software fix.
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