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Created: Sep 10, 2015
kenkipnes Created: Sep. 10, 2015
I had this problem on one of my DVRs, too. (HR24) I called DirecTV and got the same thing, tests and then another RBR. She told me to call back if it didn't fix it, then they'll set up a service call. I called the next day and when I told the story, the customer service guy said it was a known problem, and they put my DVR serial number on a list; when the problem is fixed...
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Created: Dec 11, 2014
kenkipnes Created: Dec. 11, 2014
You can also try recording by Date & Time
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Created: Aug 3, 2014
kenkipnes Created: Aug. 3, 2014
Refreshing the Playlist. Please wait... I've seen that a lot lately. For a long time. Sometimes 15 minutes or more. (of course, this happens after watching a recording and deleting it) I tried all the usual things. RBR. Reset receiver from the Settings menu. CLEARMYBOX. On all my DVRs. This began a couple of months ago. Any others out there seeing this? Any suggestions? k...
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Created: Jun 15, 2014
kenkipnes Created: Jun. 15, 2014
They kept saying that was the next thing, except they didn't do that in the last 2 home calls. The coax is the only thing, except the dish itself, that hasn't been replaced.
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Created: Jun 15, 2014
kenkipnes Created: Jun. 15, 2014
No, just some of it. Why do you think that would be the cause?
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Created: Jun 15, 2014
kenkipnes Created: Jun. 15, 2014
Also, as detailed copiously above, that was disconnected a while ago.
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Created: Jun 15, 2014
kenkipnes Created: Jun. 15, 2014
No, it is DIRECTV Receiver DECA Ethernet to Coax Adapter (DCA2SR0) Amazon.com: DIRECTV Receiver DECA Ethernet to Coax Adapter (DCA2SR0) Generation II - Black: Electronics
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Created: Jun 15, 2014
kenkipnes Created: Jun. 15, 2014
>>Are you using a wireless cck A what?
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Created: Jun 15, 2014
kenkipnes Created: Jun. 15, 2014
QUOTE: Also, you might try "re-balancing" the tuners across the two 8-tuner SWM16 outputs. You currently have the Genie's 5 tuners fed by one SWM16 output, and the two DVRs fed from the other SWM16 output via splitter. With two 2-way green-labeled SWM splitters, you could feed the Genie and one DVR from one SWM output, and the other DVR and DECA/CCK from the other SWM out...
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Created: Jun 15, 2014
kenkipnes Created: Jun. 15, 2014
From the dead silence, I'm assuming that means that everyone is out of ideas. If so, I want to thank everyone for their time. regards, ken
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Created: Jun 13, 2014
kenkipnes Created: Jun. 13, 2014
The splitter is actually feeding 3 devices: 2 HR24s and the DCA. The DCA was disconnected as a test by one of the phone support people, but without it I can't access the internet (OnDemand or apps) ken
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Created: Jun 12, 2014
kenkipnes Created: Jun. 12, 2014
The cable from SWM!6 to splitter is 18" As I said before, the cable to the Genie is 4' The DVR that is dropping the most is the HR24/500 (which has been replaced twice during the last 2 months) The Genie and other HR24 started dropping off after some of the changes made by the in-home techs. I recall mentioning to my "case manager" that this started happening after the te...
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