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Created: Sep 15, 2014
wooferz Created: Sep. 15, 2014
HR34-700 Users: DTV is still working to address this problem with the HR34-700 lagging/freezing (menu/guide slowness) and occasional video freezing/pixel etc..... They have been doing some testing with a software patch.... while no ETR... hopefully the software will be out very soon.
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Created: Aug 10, 2014
wooferz Created: Aug. 10, 2014
handyandy, Most of the pictures attached to this thread show an installation that would have serious quality issues. The truth is this... you could probably get a DirecTV satellite signal with an installation like the ones pictured however being on a public stairway is an installation begging to be plagued with technical issues and signal problems for obvious reasons (peo...
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Created: Aug 10, 2014
wooferz Created: Aug. 10, 2014
How many clients do you have in the home all together? Sounds like there was no free tuners. Also if you know for sure all the tuners were not in use you can reset the genie server. In rare cases one of more of the tuners could become unresponsive, a reset would correct that. Like I said however, that is rare.
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Created: Aug 10, 2014
wooferz Created: Aug. 10, 2014
bswb, I work for DTV technical support. HDCP issues can be hard to understand but usually has a lot to do with the device you are viewing the content on (ie monitor/tv). It's likely the monitor/tv is not HDCP compliant. What specific channel numbers are you getting this message on? Usually it will be on channels you pay an extra monthly subscription fee for.
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Created: Mar 25, 2014
wooferz Created: Mar. 25, 2014
There was a national broadcast issue with MSNBC and a handful of other channel the other day, issues are not related however. It's a sep. issue I was referring to, happening to all customer's in most markets, regardless of their equipment. Sorry for the confusion.
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Created: Mar 25, 2014
wooferz Created: Mar. 25, 2014
Yes, I'm aware of the issues with the HR-34, I'll be the first one to admit they are a headache! I understand everyone's frustration with them. I deal with them everyday and chances are if it's a tech support call about a genie, it's going to be the HR-34. I will check my resources and get back to all of you soon with some additional information. =)
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Created: Mar 24, 2014
wooferz Created: Mar. 24, 2014
Greetings. I work for DTV Tech Support and Protection Plans. We are currently aware of a broadcast issue with MSNBC. There is some random freeze frame/pix issues. Our National Broadcast Center is currently working on this issue.
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