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Created: Aug 14, 2014
grigorix Created: Aug. 14, 2014
Seeing the same thing with HR34 for the last couple of weeks. Reset doesn't clear the problem. Bug in the last software update seems the likely cause.
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Created: Apr 23, 2014
grigorix Created: Apr. 23, 2014
I received a replacement HR34 today and have it installed and working. This unit started up much more quickly than the previous replacement and did not go through the guided setup screens, which I didn't need anyway. The software is relatively old (11/5). It will be interesting to see if I run into handshaking problems when it updates.
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Created: Apr 22, 2014
grigorix Created: Apr. 22, 2014
Understood dcd. I tried to get the rep last night to authorize a service call, but it is obvious that they are operating under strict guidelines.
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Created: Apr 21, 2014
grigorix Created: Apr. 21, 2014
Well I talked to a very nice customer service rep last Thursday. I explained what had happened, but she was reluctant to send out another receiver. Since I did not have any backlog of recordings on the HR34, I agreed to continue to use it for a while rather than escalate the case to a higher level. Tonight, in the process of changing channels, the HR34 locked hard and wou...
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Created: Apr 16, 2014
grigorix Created: Apr. 16, 2014
Since that HR34 lasted less than a month, I am trying to convince them to send me a new HR44. I am not sure how much servicing they do to returned DVR's. If all they do is erase the hard drive, rather than reformat, the replacement unit could have come with file system errors. I am a long time DTV customer and I'm beginning to feel a little abused.
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Created: Apr 16, 2014
grigorix Created: Apr. 16, 2014
The surface test ran overnight. By the time I went to bed, the test was about 75% done. Six errors had been found and repaired at that time. Don't know the final count, but I am going to call DTV today.
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Created: Apr 15, 2014
grigorix Created: Apr. 15, 2014
This evening, I entered diagnostics mode. Before reaching the menu, the system did a file system check and repaired 776 errors. After that the system went to a menu that is somewhat different that I encountered in previous adventures. Nonetheless I found and ran the short SMART test, which passed. I observed that the hard drive had 10771 hours of power-on time which makes...
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Created: Apr 14, 2014
grigorix Created: Apr. 14, 2014
I went back downstairs and turned the system on. This time the audio and video came up normally although it took a few seconds for everything to sync up. If I have further problems I will try connecting the HR34 directly to the TV. The HR34 received software version 0x808 on 3/27, a week or so after I installed the replacement HR34. Any comment on the "pauses" in the reco...
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Created: Apr 14, 2014
grigorix Created: Apr. 14, 2014
This evening I turned on my HR34 and there was no video or audio. If I pressed the info button on the remote, it would bring up the correct program information for the channel being tuned. I could change channels but still no audio or video. Recordings on the DVR would play normally, but when I exited to live TV, again no video or audio. Before I pushed the reset button, ...
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Created: Mar 18, 2014
grigorix Created: Mar. 18, 2014
Received a replacement HR34 today and have it installed. The new unit downloaded a different software version than the one that the old HR34 received in February. Only time will tell how long this one lasts. I have an HR21 that has been operating without problems since 2008.
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Created: Mar 17, 2014
grigorix Created: Mar. 17, 2014
A few weeks ago, I experienced my first encounter with the HR34 freezing issue. When I tried to play back two shows recorded on the same night, the video froze after about two minutes and then the audio went on for a short time. When I tried to fast forward it went immediately to the end of recording dialog. Only slightly annoyed, I reset the HR34 and it behaved normally ...
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