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Created: Oct 28, 2014
mjmcmahon67 Created: Oct. 28, 2014
I've continued to see audio drop-outs as well, although pausing and using the fast-back button on the remote seems to solve it, at least until you pause again. I used that method to address issues watching on-demand content a couple of times over the weekend and, while frustrating, at least it addressed the issue.
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Created: Oct 22, 2014
mjmcmahon67 Created: Oct. 22, 2014
JCallip's suggestion tends to support a discovery I made last night: When you have your DirecTV receiver connected to the internet behind a router, most of the documentation available just says that you need to open up the STB Services and Audio Services ports listed in (Menu -> ....setup -> system setup -> network setup -> Advanced) and point those ports to the IP addres...
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Created: Sep 21, 2014
mjmcmahon67 Created: Sep. 21, 2014
Never got an update and decided to call DirecTV again last night. The word I got from the Tech Support rep was that they're aware of the issue and engineers are working on it. They confirmed that it's an On-Demand issue, not one specifically with the receiver. They indicated that they anticipate having a fix rolling out to customers in the next month or so, but didn't hav...
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Created: Sep 14, 2014
mjmcmahon67 Created: Sep. 14, 2014
I spoke with tech support tonight on an unrelated on-demand issue. they indicated a firmware update was being pushed to the genie tonight. It may be related to the sound cut-outs, but only time and testing will tell.
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Created: Sep 2, 2014
mjmcmahon67 Created: Sep. 2, 2014
Count me among those who disagree that this is a wireless issue - my receiver is connected via ethernet cable to my wired network and the issue is repeatable only on a few sources. Logs on my router would indicate if it were a packet loss issue and they show no issues.
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Created: Sep 1, 2014
mjmcmahon67 Created: Sep. 1, 2014
J619sd- If the reports from Comcast and Verizon users are in fact the same issue, that would certainly support the supposition that this is a server issue, rather than an incompatibility between the receiver and whatever av receiver the person is using. Unfortunately, that also means that it's unlikely to be resolved by the vendor (DirecTV, Comcast, Verizon) and will have...
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Created: Aug 26, 2014
mjmcmahon67 Created: Aug. 26, 2014
I did quite a bit of testing on my receiver and found different experiences depending upon the streaming source - for me, HBO was pretty reliable. Cinemax was not, although it seemed to be dependent upon which program I selected. I could consistently experience the issue receiving On Demand content from Sprout. Why did it just start? Hard to say when we don't always have ...
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Created: Aug 26, 2014
mjmcmahon67 Created: Aug. 26, 2014
Philomorph - unfortunately, past experiences with Tech Support lead me to believe that they're unlikely to be able to provide a resolution for this issue. Given that the issue is apparently channel specific, it appears as if it's rooted in the way the audio data is being sent from the streaming server, almost as if the receiver doesn't properly support the audio CODEC?
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Created: Aug 25, 2014
mjmcmahon67 Created: Aug. 25, 2014
Aaron- You're absolutely correct, of course. Given that the sound cut-outs occurred when the DirecTV receiver was connected directly to my tv, rather than through my av receiver, that eliminates the possibility of the issue being with the av receiver.
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Created: Aug 15, 2014
mjmcmahon67 Created: Aug. 15, 2014
I should also mention that the receiver is actually an HR44/500, not an HR34.
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Created: Aug 15, 2014
mjmcmahon67 Created: Aug. 15, 2014
peds48 - sorry it took me a couple of days to get around to this. As expected, I bypassed the AVR and went direct to the TV and still experienced sound cut-outs. I did a little more troubleshooting and confirmed that this only appears to occur when the DirecTV receiver is set to output in Dolby Digital mode. If I switch to PCM, the cutouts do not occur. Obviously, switchi...
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Created: Aug 13, 2014
mjmcmahon67 Created: Aug. 13, 2014
peds - not questioning your troubleshooting but, if it were an issue with the AVR, why would it affect only streamed content and only streamed content from DirecTV? I will try bypassing my AVR once I get home.
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