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Created: Mar 4, 2014
rpackwolf Created: Mar. 4, 2014
Thank you so much for the reply and I appreciate your explanation. I just wanted to make certain the system was grounded properly. I realized that even the heaviest gauge of wire would not protect the system from a lightning strike. Thanks again and I will leave the system as installed.
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Created: Mar 3, 2014
rpackwolf Created: Mar. 3, 2014
Sorry, my description of the grounding situation may have been confusing. I wasn't including the distance of the run from the dish to the switch. My concern is that the installer ran a 10 gauge solid cooper ground wire from the SWM 16 switch to the ground for my electrical service panel. The installer removed the ground block from my previous install setup and ran the gro...
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Created: Feb 28, 2014
rpackwolf Created: Feb. 28, 2014
Update. The Mastech Supervisor and his most senior technician came out to my home for the sixth visit to correct the Genie Upgrade Issue a couple of weeks ago. They reinstalled the dish with a new pole and new dish. They grounded the wire from the LNB the pole and then ran a 10 gauge solid cooper wire from the SWM 16 switch to the grounding rod for my home's electrical se...
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Created: Feb 5, 2014
rpackwolf Created: Feb. 5, 2014
Thank you for your reply. I don't have a receptacle checker, but I shop at Home Depot all the time. The receptacle was wired by the electrician who wired the whole house when it was new in 1999. On this same receptacle, I have a power strip plugged in that controls the TV and several other components. I have never had any issues with them. If I pick up a receptacle checke...
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Created: Feb 5, 2014
rpackwolf Created: Feb. 5, 2014
Thank you for your reply. The grounding issue is what the supervisor suspected just before he left last week. I just don't understand why the system has been grounded the same way for over 12 years without any issues before the Genie was installed. Does it have to do with the powered switch via a power inverter. Many years ago, I had a Dish 6-4 power switch, but I didn't ...
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Created: Feb 5, 2014
rpackwolf Created: Feb. 5, 2014
Without going into detail about all of the hours I have spent on the phone and time spent with 6 different technicians on service calls, I still believe that the transponder (signal loss) issue will continue to be an ongoing concern. I still have a Tier 3 service call that is still open, although the technician spent 7 hours and his supervisor 5 hours last week. The super...
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