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Created: Apr 29, 2014
hbquikcomjamesl Created: Apr. 29, 2014
Which I actually know from experience: years ago, we had cable, standard-def, boxless (well, we had a box, because the cable company, wanting at least a pious hope of pay-per-view revenue, had a surcharge for not having at least one box in the house, but it was almost never actually powered up, because we hadn't had so much as a single premium channel in our package in ov...
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Created: Apr 29, 2014
hbquikcomjamesl Created: Apr. 29, 2014
peds48 wrote: all the TV service providers support a one TV per receiver set up. and the system is design as such. And therein is the flaw in the design: In a client-server-based whole house system, or at least in the DirecTV Genie system, if two boxes are receiving the same program, one will lag approximately two to three seconds behind the other (coincidentally, about t...
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Created: Feb 5, 2014
hbquikcomjamesl Created: Feb. 5, 2014
Greetings. It's been four months since we had a server-crash, so I've come to the conclusion that we're stable. We recently upgraded a bedroom TV to a Magnavox 28MD403V TV/DVD combination, which I successfully auto-programmed the RC32. Or so I thought: last night, trying the DVD function, I saw that the input select on the RC32 wasn't working (and I'd forgotten about havi...
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Created: Nov 1, 2013
hbquikcomjamesl Created: Nov. 1, 2013
Worked. Thanks. Now, maybe, with luck, when I get a chance to try alternate main program codes, I'll find one for that will make that TV respond to the "master off" button on the remote. I've got about 4 to try.
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Created: Nov 1, 2013
hbquikcomjamesl Created: Nov. 1, 2013
I see references in various manuals to special function programming codes for the RC32 remote, e.g., "9-6-0" to toggle whether "input select" is enabled for the TV. Is that "9-6-0" including the hyphens? Or just "960"?
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Created: Nov 1, 2013
hbquikcomjamesl Created: Nov. 1, 2013
Well, it appears that DirecTV eventually got it right, because the only "outage" I'm aware of that we've had since my last post was the result of somebody hitting "input select" on 2 different TVs, without realizing it.
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Created: Oct 18, 2013
hbquikcomjamesl Created: Oct. 18, 2013
Everything stayed up from the October 8th troubleshooter's visit until our service was briefly interrupted at around 1:30 AM (while my mother was still watching!) by some sort of scheduled software refresh. Then, within two days of that, all client connections had crashed again. I sent an email to customer service, suggesting that the refresh might have caused a reversion...
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Created: Oct 10, 2013
hbquikcomjamesl Created: Oct. 10, 2013
Back from my vacation: a troubleshooter was out Tuesday evening (while I was trying to get a chicken casserole in the oven), and tried yet another software update, and changed some settings connected with power save mode. No idea whether it worked, yet, as I was off to a concert last night.
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Created: Oct 7, 2013
hbquikcomjamesl Created: Oct. 7, 2013
Well, during my vacation somebody came out to troubleshoot us at least once. Some cable was replaced, and most or all of the crimp-on and twist-on connectors were replaced with compression connectors. And the problem is as bad as ever. It appears to be a software issue.
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Created: Sep 20, 2013
hbquikcomjamesl Created: Sep. 20, 2013
Well, a call to technical support, and a remote refresh/reset, didn't solve the problem: this evening, the kitchen client is down, and so is my bedroom client (which doesn't usually go down). And I'm off on my fall vacation tomorrow morning. I'll make a point of leaving my bedroom client TV and box as accessible as possible, in case we get a service call while I'm away.
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Created: Sep 20, 2013
hbquikcomjamesl Created: Sep. 20, 2013
"Classic" symptoms (i.e., kitchen client dark, at least one other client OK) this morning. Just got off the phone with a tech. support rep in (I believe) Mississippi, who talked me through another client reset (no effect) then did a remote refresh/reset of our server box (bringing the kitchen back up). That voice response system isn't exactly forthcoming about how to get ...
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Created: Sep 17, 2013
hbquikcomjamesl Created: Sep. 17, 2013
No such thing as a "known problem"? Or no such thing as a client bug that's tripped by funky signals from the remote? I write software for a living. Including client-server software. And this shows all the classic signs of one side of a conversation waiting for a response to something the other side never received. And I have many years of experience working video crews a...
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