• Favorite forums
  • My latest badges
My latest badges
Subject Forum Replies New Author Views Last Post
This is a topic with new unread messages

{{messageTitle}}

{{category}} {{replyCount}} {{newCount}} {{viewCount}}
Blog Idea Exchange There are no unread messages in this message board Q&A This is a topic with new unread messages This is a popular topic with no new messages This is a topic that you have replied to with new unread messages This is a popular topic that you have replied to with new unread messages This is a popular topic that you have replied to with new unread messages There are no new messages in this topic Solved! Message contains an attachment Message contains no text Message contains a video Message contains an image
View profile
Created: Nov 12, 2013
bert_b Created: Nov. 12, 2013
Final update: DirecTV Support came back and said the GenieGo App is not supported on OS X Mavericks. I explained that it is working fine on my 2009 iMac with Mavericks, but not my new 2013 MacBook Pro. They said although Mavericks isn't "supported" it "may work on some configurations." Only solution is to wait for new release of GenieGo App for which there is no time fram...
DIRECTV Community  •
5555 views
0
View profile
Created: Nov 2, 2013
bert_b Created: Nov. 2, 2013
Latest update: Will work outside home. However, cannot download programs to the MacBook Pro. It just keeps switching between "Downloading" and "Waiting to Download" and never does download. Restarted in Safe Mode, and it will download. Restarted normally, will not download. DirecTV tech support has no answers for this.
DIRECTV Community  •
5555 views
0
View profile
Created: Nov 2, 2013
bert_b Created: Nov. 2, 2013
Possible solution found: Start the Mac in Safe Mode (Turn off, Power On & Press the Shift Key until you see the Apple Logo and gray screen with the thermometer bar below). Once booted in Safe Mode, open the GenieGo App. It will activate and bring up the content. However, when I try to play content in Safe Mode, it gives the error that the DVR is busy and cannot stream at ...
DIRECTV Community  •
5555 views
0
View profile
Created: Oct 23, 2013
bert_b Created: Oct. 23, 2013
Tried to install again with a fresh download and using the Control key to launch. Still gets same error. Downloaded Mavericks OS X 10.9 today and tried again. Still gets same error. Will DirecTV ever address this?
DIRECTV Community  •
5555 views
0
View profile
Created: Oct 15, 2013
bert_b Created: Oct. 15, 2013
Thanks. The app opened fine in all my install attempts but will try this and see if it will work.
DIRECTV Community  •
5555 views
0
View profile
Created: Oct 15, 2013
bert_b Created: Oct. 15, 2013
Well, I'm glad it works but still will not install on my MacBook Air (OS X 10.8.5, 1.7GHz dual-core Intel Core i7 (Turbo Boost up to 3.3GHz) with 4MB shared L3 cache). Will contact DirecTV support to see if they've got more experience to rectify since June.
DIRECTV Community  •
5555 views
0
View profile
Created: Oct 10, 2013
bert_b Created: Oct. 10, 2013
Unfortunately, I have the same version of GenieGo software and firmware. Did a completely new install and still get the same error, GenieGo/102. Doesn't work.....
DIRECTV Community  •
5555 views
0
View profile
Created: Oct 10, 2013
bert_b Created: Oct. 10, 2013
The version that comes up on my MacBook Air is 1.4.089.
DIRECTV Community  •
5555 views
0
View profile
Created: Oct 10, 2013
bert_b Created: Oct. 10, 2013
This appears to be good news, then. What version of GenieGo is on your Macbook Air?
DIRECTV Community  •
5555 views
0
View profile
Created: Aug 2, 2013
bert_b Created: Aug. 2, 2013
yasatr: What is the processor type and speed in GHz on your Mac Mini? I'm interested so I can try to explain to DIRECTV.
DIRECTV Community  •
5555 views
0
View profile
Created: Aug 1, 2013
bert_b Created: Aug. 1, 2013
Yes, already done that, no difference.
DIRECTV Community  •
5555 views
0
View profile
Created: Aug 1, 2013
bert_b Created: Aug. 1, 2013
Yes, same error code GenieGO/102.
DIRECTV Community  •
5555 views
0
bert_b has no accepted solutions.
bert_b has no activity.
Activity Feed for bert_b

Uploaded Images for bert_b

No images available.