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Created: Aug 21, 2014
kathy500 Created: Aug. 21, 2014
Any difference at all would help. One example is, last night I was trying to watch the local news on one of these channels that suddenly went to black bars at top and bottom. On the bottom of their screen, they had a weather alert for my area, but it was so hard to read because it was scrunched up so. Luckily, I switched over to one of the channels that is showing full sc...
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Created: Aug 21, 2014
kathy500 Created: Aug. 21, 2014
Thank you to both of you for your help. I was afraid that it wouldn't make much difference, if any. It sounds like I'm just going to have to get used to it. It wouldn't be so hard if all the channels were like this or if I didn't go back and forth with the channels so much. As it is, I go from one that is full screen and then to one that isn't and it just jumps out at me....
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Created: Aug 20, 2014
kathy500 Created: Aug. 20, 2014
Hi everyone! Right now, I have a standard receiver with the Family package. About a week ago, 27 or more of my 55 channels quit showing full screen. I have contacted Directv several times and they have told me it is a network problem and there is nothing they can do but notify the network. There are several in this area that I know of that is having the same problem. I kn...
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Created: Aug 15, 2014
kathy500 Created: Aug. 15, 2014
Since this post, I have talked with Technical support again and they told me, it is a problem in my area and their engineering department is working on it. So, this time, they took me seriously. The first time I called them which was Wednesday afternoon, I was told there was nothing they could do about it and I had to live with it. I called back Wednesday night and spoke ...
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Created: Aug 15, 2014
kathy500 Created: Aug. 15, 2014
I have reset both receivers also and that made no difference. It seems to be a wide spread problem in this area because I've talked to friends and neighbors and they're having the same problem and they use Directv. But, how do you get them to listen? Thanks for your time anyway.
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Created: Aug 15, 2014
kathy500 Created: Aug. 15, 2014
But they were working full screen until Tuesday morning and there had not been any changes made. They just started doing this and why, I can't figure it out. I have forced them to view full screen but as I stated earlier, when I do that, then the tops of peoples heads are cut off, etc. It blows up the channels too much that were showing full screen as they should. It make...
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Created: Aug 15, 2014
kathy500 Created: Aug. 15, 2014
I posted about this problem a few days ago. I'm not getting full screen on 25 channels but the others are working correctly. I can't seem to have any luck on getting this fixed. I have changed settings on receivers, and or tvs and it made the correct channels too big. I called tech support 2 days ago and it hasn't been repaired yet. Everything was working fine when I turn...
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Created: Aug 13, 2014
kathy500 Created: Aug. 13, 2014
Why are some of my channels not full screen anymore? Everything was working fine when I turned my tv off Monday night but when I turned them back on Tuesday morning, my full screen was missing on some of my channels and still is. I have two D12/700 receivers and they are both like this. I changed the settings, etc. on my receivers, my tv's, and none of this worked because...
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Created: Jul 10, 2013
kathy500 Created: Jul. 10, 2013
Now that my reply is working, I called them and they didn't show an order for a recovery kit. They had disabled the service for that receiver but didn't place an order for the kit. Just thought I would add an update to this thread.
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Created: Jul 10, 2013
kathy500 Created: Jul. 10, 2013
As you can see, it is working now. I learned from another thread, that I needed to edit my profile with a first and last name. After I did that, it is working but thank you for your reply.
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Created: Jul 5, 2013
kathy500 Created: Jul. 5, 2013
I have been trying to reply since yesterday to some questions asked on my post "Returning Receiver" but I can't. I keep getting a popup that says "Your contect can not be saved due to an error........" I found that others have had this problem so how did they fix it other than creating a new account? I have tried to reply so many times but it is useless. Can anyone sugges...
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Created: Jul 4, 2013
kathy500 Created: Jul. 4, 2013
I have an extra receiver I'm no longer using. I called Directv a week ago today and discontinued the service on this receiver. I was told they would ship a kit out to me by Federal Express, I think, to return it but as of today, I still haven't received it. The service has been discontinued on this receiver. Is this the norm for them and I need to give them more time or h...
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