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Created: Oct 15, 2014
kftpville Created: Oct. 15, 2014
I spoke with the Social Media Specialist. She called me on my phone. I gave her my information. SHE NEVER CALLED ME BACK AGAIN.
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Created: Oct 14, 2014
kftpville Created: Oct. 14, 2014
I am being charged more than I was told I would be. This is after i agreed to give up my grandfathered unlimited data plan. They assured me I would never max out my data - because of my history. Now we get warnings every month about how we are maxing our data and how they will automatically charge us for additional data for our convenience. I have never gotten a satisfact...
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Created: Oct 14, 2014
kftpville Created: Oct. 14, 2014
IT GETS BETTER! (NOT) I was contacted by someone in the "Social Media" department. She spoke to me like a human being. Got the details of my complaint. Said she would call me back. SHE NEVER CONTACTED ME AGAIN. I actually believed someone was going to address my complaints. SO MUCH FOR CUSTOMER SERVICE.
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Created: Sep 8, 2014
kftpville Created: Sep. 8, 2014
they NEVER tell you what your actual bill will be. I think it should be illegal. It's at the very least unethical. Even when you ask them what your total bill will be with fees, taxes, etc., they don't tell you the truth. Companies aren't held accountable anymore. It's a shame.
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Created: Sep 8, 2014
kftpville Created: Sep. 8, 2014
This is pretty much EXACTLY my situation. Did you spend an hour on the phone with them only to be told, "OH, you need to decide whether or not you want to speak to our land line department or Cellular department". I said, I pay one bill - I want to speak to someone who can talk to me about my WHOLE bill. I might as well have asked them to cure cancer. They are reprehensib...
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Created: Sep 4, 2014
kftpville Created: Sep. 4, 2014
and my next stop is Twitter and Facebook. After that additional forums - I am going to spend at least twice as much time as I spent on hold today, complaining on social media - it seems a logical formula.
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Created: Sep 4, 2014
kftpville Created: Sep. 4, 2014
i have spent the last hour of my life on the phone with at&t. a couple months ago i gave up my unlimited data plan and moved to a 15 gig family plan. the gentleman who helped me told me how much my phone bill would be after this. IT HAS NEVER BEEN THE AMOUNT HE QUOTED ME. It is at least 60 dollars higher per month. I spoke to a customer service rep for 0ver 30 minutes tod...
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