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Created: May 24, 2014
misamisa Created: May. 24, 2014
ujmnz wrote: I know it would have been nice if you knew that from the beginning, but hanging up on them is no way to have the issue resolved. Really? Unbelievable. So what was I supposed to do without being able to obtain the number (which was explained to rep) and after almost two hours of being on the phone with CustomerCare? "Well thanks anyway..."? (Rhetorical, no nee...
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Created: May 24, 2014
misamisa Created: May. 24, 2014
I spoke to my mother 30 minutes ago and she provided more information. She tried to give the store associate her ID. He refused. If he would have taken her ID, he would have seen her full name and a ll of this would have been avoided. The store associate this morning took her ID, saw her full name, and activated her device. Even though you pointed out this little detail f...
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Created: May 24, 2014
misamisa Created: May. 24, 2014
I have already dealt with Customer Care repeatedly and am not impressed with their capabilities. So who else can I contact?
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Created: May 24, 2014
misamisa Created: May. 24, 2014
So Loganic decided to reply, but then Deleted it. (See below email notification) Sure, my question is, does AT&T care to acknowledge this poor customer service and offer me any kind of compensation for my troubles. Or at least confirm that someone will be held accountable. Like say, Rick? Edit: I also don't appreciate your smart aleck reply after all the nonsense I have g...
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Created: May 24, 2014
misamisa Created: May. 24, 2014
AT&T has lost three phone customers, and this is why. I upgraded my mother’s phone & had it mailed it to her directly (we live 8 hours apart from each other). She’s older and doesn’t know her way around technology so I told her “just go to the store, they will help you there.” She is an authorized user as First, Middle Initial, Last. Unfortunately when she went to her loc...
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