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Created: Jan 3, 2014
craigrbrown Created: Jan. 3, 2014
Jeffster_1, Yes, I did send a private message. The correspondence is below, but can't anyone to followup again. ************************************************************************************************************* 5031NV DMZPlus Mode Affects Voice Service From: craigrbrown To: ATTU-verseCare Sent: ‎12-30-2013 08:09:21 AM Read: ‎12-30-2013 11:50:58 AM Add ATTU-vers...
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Created: Jan 2, 2014
craigrbrown Created: Jan. 2, 2014
I just attempted another call to Uverse technical support to resolve this issue. This time I was told by ATT that this problem was outside the scope of the support provided by Uverse. I was transferred to ATT ConnectTech, where for $49 someone would attempt to provide a solution to this problem. This is unbelieavably poor customer service. Why would I pay for someone to e...
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Created: Dec 29, 2013
craigrbrown Created: Dec. 29, 2013
I have newly installed U-verse service with a 5031NV modem. When DMZplus mode is enabled on the 5031NV to open the firewall for my DIR-655 router (or any other device), I am experiencing a problem with my voice service. The problem is that when I make an outgoing voice call, the party I am calling can hear me, but I never hear the phone ringing, nor do I hear anything whe...
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