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Created: Dec 16, 2013
derbycitydale Created: Dec. 16, 2013
I called TW corporate office at 212-364-8200. Option 2 is customer wishing to speak to Office of the President. I spoke with a gentlemen to ask why they refuse to help troubleshoot this issue and why send a corporate email according to support staff telling staff not to troubleshoot. I am supposed to get a call back from the executive response team. I would suggest everyo...
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Created: Dec 15, 2013
derbycitydale Created: Dec. 15, 2013
More news. I received a call today from TW telling me that the problem is due to a firmware push AT&T sent out to the microcells in mid-Nov. They even sent me an email with basic troubleshooting and told me to call AT&T and my ticket was closed. I questioned the TW rep on this and said it sounds like finger pointing. I called AT&T support and they knew nothing of a firmwa...
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Created: Dec 6, 2013
derbycitydale Created: Dec. 6, 2013
I have the same problem and after a conference call yesterday with AT&T Engineer out of Oklahoma and Time Warner tier 3 in Canton Ohio, basically came down to TW saying sorry can't help you. My ATT ticket has been open since 11/22 and have been making numerous calls to both TW and AT&T. I find it hard to rationalize how TW can say they can not run a trace on their network...
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