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Created: Jan 16, 2014
Ms Pinky Created: Jan. 16, 2014
This is the latest update to my long list of customer service phone conversatinos. 01/13/2014 3:00 pm Bret called me back and stated that AT&T would credit my account for $37.00 permonth for three months. This amount comes to a total of $111.00 and does not total a full month of service. Bret miraculously came up with the Corporate Address, I say micraculously because no ...
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Created: Jan 16, 2014
Ms Pinky Created: Jan. 16, 2014
Hi Cj962, I have been away for a few days but I am back. I had Directv also and was very happty with their service, the only reason I switched to Uverse was to save money for about a year until I find work and get back on my feet financially. I am so disatisfied with my decision.
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Created: Jan 12, 2014
Ms Pinky Created: Jan. 12, 2014
Hello jaydawg21, I believe you have summed up the problem perfectly!!! Every description you gave is absolutely true. Thank you!
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Created: Jan 12, 2014
Ms Pinky Created: Jan. 12, 2014
Hi again Cj962, First, thank you for your service to our country. I also understand your frustration, there are just too many of use that what to see an immense improvement in the way AT&T and other large corporations handle their customer complaints. Quality, honest customer service is one of the services we as their customers pay for each month. I am sure that the manag...
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Created: Jan 11, 2014
Ms Pinky Created: Jan. 11, 2014
This is an update, It is currently 3:55 pm and I just returned home. There was a message from Bret who stated in his message that he is still awaiting an answer to my request and he will call me back on Monday. I will continue to update as this continues. But I will not stop until I receive some satisfaction for once.
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Created: Jan 11, 2014
Ms Pinky Created: Jan. 11, 2014
Hi Cj962 It appears from all the AT&T forums I have read, a lack of quality customer service is a problem for many if not most AT&T subscribers. I have had to deal with AT&T customer service for many years but done as bad as with Uverse. I had my service installed on 12/03/2013 and kick myself quite often for leaving Directv. My recent problem started yesterday morning wh...
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