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Created: Dec 18, 2013
microcellhel Created: Dec. 18, 2013
I spoke with both TWC and AT&T yesterday. The representatives from both companies make it clear to me that neither cares about my problem and neither has any intention of working towards a resolution. I don't know who to believe. From my perspective, either company could be lying. AT&T admitted that they continue to sell thier microcells in communities where TWC provides ...
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Created: Dec 11, 2013
microcellhel Created: Dec. 11, 2013
I called TWC today. I had not heard back from anyone at TWC since I called them a week ago. It was the call last week that I was told by TWC that my issue would be escalated to their Network Operations Center. Anyway, the first person I spoke with was a level 2 tech support rep. He told me my escalation had been closed because it was a known issue. He said that the ports ...
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Created: Dec 6, 2013
microcellhel Created: Dec. 6, 2013
Are any AT&T Microcells working on TWC's network ???
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Created: Dec 5, 2013
microcellhel Created: Dec. 5, 2013
I called TWC last night. I managed to conference in a rep from AT&T's microcell team as well. It took some effort. TWC has also escalated my issue with TWC's NOC. They're supposed to contact me in 24-72 hrs. which will be Saturday evening (for 72 hrs) so I suspect it'll be next week. I'll post on TWC's forums.
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Created: Dec 4, 2013
microcellhel Created: Dec. 4, 2013
This is to everyone who has posted this a message on this thread, is ready this thread, owns an AT&T microcell and has TWC for an ISP, or is thinking about buying an AT&T microcell and has TWC for an ISP: I got a call from a tech support rep with AT&T yesterday. They had to call me back later in the day when I was home. The person who called me at home told me within 30 s...
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Created: Dec 2, 2013
microcellhel Created: Dec. 2, 2013
Here's another Oldham County resident experiencing the same problem. My m-cell stopped working on 11/17 after about 8 months of mediocre service (I have to cycle power to the thing at least once a week). Anyway, I went through a number of procedures at the request of AT&T service. Wiring confuration change where the m-cell is connected directly to the cable modem, shuttin...
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