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Created: Jan 7, 2014
calinyc Created: Jan. 7, 2014
I plugged mine in and 5 minutes later it worked. Thanks everyone for working on this. I can now have a beer and relax.
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Created: Dec 14, 2013
calinyc Created: Dec. 14, 2013
Lakanes311, do you have time Warner cable and using a microcell?
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Created: Dec 14, 2013
calinyc Created: Dec. 14, 2013
I would tend to agree with you Otto pilot, but there has not been a clear explanation from either side. Security measures is very broad. I would like so see something more specific. Network engineering is not complicated, just need a reason why it does not communicate over this network. There could be a DNS issue, black hole of routes from tower to micro cell, maybe idp is...
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Created: Dec 14, 2013
calinyc Created: Dec. 14, 2013
Great news! (not really). Received a call from TWC and they said ATT made a firmware upgrade in the cell towers (or microcell unsure as the person didn't really know) that makes it incomparable on the twc network. they said they talked to att and att confirmed the upgrade. The person from twc could not tell me specifics of why it is not compatible. I think I am just giving...
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Created: Dec 9, 2013
calinyc Created: Dec. 9, 2013
I talked to TWC and they said that I need to open my ports on my router but they cannot help as it is my modem. So today I went over to thier store off Hubbard Ln and Westport to pick up one of thier modems. I plugged it in and guess what, still does not work - I called them and they said they cannot open the ports on my modem for safety concerns. This is just crazy. So a...
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Created: Dec 9, 2013
calinyc Created: Dec. 9, 2013
I talked to TWC and they said that I need to open my ports on my router but they cannot help as it is my modem. So today I went over to thier store off Hubbard Ln and Westport to pick up one of thier modems. I plugged it in and guess what, still does not work - I called them and they said they cannot open the ports on my modem for safety concerns. This is just crazy. So a...
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Created: Dec 4, 2013
calinyc Created: Dec. 4, 2013
I have talked to TWC on my ticket is now escalated to the Restoration Team. They said I should hear back in the next 24-72 hours. But I will call back tomorrow night
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Created: Dec 4, 2013
calinyc Created: Dec. 4, 2013
I just posted to TWC forum also.
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Created: Dec 3, 2013
calinyc Created: Dec. 3, 2013
Group, thanks all for responding. I was able to talk to someone at TWC and they opened a priority ticket and escalated. I explained the issue (including others) and actually found someone that has heard of this before. it will be 24 to 48 hours before I get an update. I will keep you all posted. If they fix it I will share the ticket number so you can call in too.
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Created: Nov 29, 2013
calinyc Created: Nov. 29, 2013
Yes all three people posting are within 10 miles of each other. I have also tested at other twc sites and have the same result. If this does not get fixes I will have to change wireless providers as only twc come to my house. I have replaces modems, tested at multiple twc locations and tried multiple microcells. I am in prospect kentucky
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Created: Nov 27, 2013
calinyc Created: Nov. 27, 2013
I have had my Microcell for several months and it worked great. A couple weeks ago it stopped working. I have spent the better part of the last few days trying to fix and I need help. Setup: Motorola SBG6580 Carrier: Time Warner Cable (TWC recently converted from Insight to TWC in Louisville) Here is what I have done: •Registered and reregistered •AT&T sent me a replaceme...
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