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Created: Feb 26, 2016
PD1363 Created: Feb. 26, 2016
Wow...do you guys even read these posts? I am using my neighbor's wireless connection right now to post this. They went through the exact same thing I am going through now with various customer care reps until they got lucky and stumbled upon the right one that could help.
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Created: Feb 24, 2016
PD1363 Created: Feb. 24, 2016
I have been here before and stuck here for 2+ years. The only thing in my mind that would be acceptable to me at this point would be for someone to override the system to make the order go through and then send equipment and installer out to install, which is exactly how my next door neighbor obtained her service after having been told the exact same things I have been. Ev...
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Created: Feb 23, 2016
PD1363 Created: Feb. 23, 2016
This is an update to an ongoing problem now for over 2 years. https://forums.att.com/t5/U-verse-Account-Questions/How-to-get-a-field-technician-to-physically-visit-requested/m-p/4758738#M35726
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Created: Feb 23, 2016
PD1363 Created: Feb. 23, 2016
Good luck! This has been an ongoing problem for me for over two years now. See my most recent post to the AT&T Community forums here.
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Created: Feb 23, 2016
PD1363 Created: Feb. 23, 2016
If anybody is looking for the answer...sorry. This is a question. I have been trying for 2 long years ( unresolved issues ). That is how long my neighbor has had their internet service. And when I say neighbor, I mean like share a driveway kind of neighbor. I also have been using their wireless internet now for the last two years because I cannot get anyone at AT&T to loo...
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Created: Dec 12, 2013
PD1363 Created: Dec. 12, 2013
I would then suggest calling in and checking on the status of it. Normally we do let you one way or the other. I did call and found that the case has been closed. They could not give me an acceptable explanation of why I cannot have service...only that I can't. I explained to them that the installer(s) had told me that my line from my house will be traversing the same rou...
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Created: Dec 9, 2013
PD1363 Created: Dec. 9, 2013
lilybug0411 wrote: If all else fails PD1363, you can call into customer care, which when you give them your address, will tell you that service is not available. You can ask that an address validation case be opened for your address as we may just need to have our databases updated. When you do this, be sure to give your neighbor's address, if it is ok with them of course...
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Created: Dec 8, 2013
PD1363 Created: Dec. 8, 2013
MicCheck wrote: PD1363 wrote: RCSMG wrote: YW. Let us know how things go. Here are how things are going. My neighbor now has her u-verse installed and the installer once again told me there is no reason that I cannot have it installed in my house as well. As a matter of fact, another installer who was close by came by to deliver more cable for the install and told me the ...
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Created: Dec 7, 2013
PD1363 Created: Dec. 7, 2013
RCSMG wrote: YW. Let us know how things go. Here are how things are going. My neighbor now has her u-verse installed and the installer once again told me there is no reason that I cannot have it installed in my house as well. As a matter of fact, another installer who was close by came by to deliver more cable for the install and told me the same thing and even called som...
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Created: Nov 19, 2013
PD1363 Created: Nov. 19, 2013
There was no option for "research my address" after I submitted it on the check my availability page. The picture below is what came up. my thoughts wrote: Go to http://www.att.com/u-verse/availability Fill out the address, when it pops up with the screen 'U-verse Service Not Available For....' click on 'Research my Address'. This will open an Address Validation case whic...
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Created: Nov 19, 2013
PD1363 Created: Nov. 19, 2013
Thank you, RCSMG!
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Created: Nov 19, 2013
PD1363 Created: Nov. 19, 2013
It seems as though our area is not mapped correctly. My neighbor has finally convinced someone at AT&T to actually put in an order for internet after explaining to them that the last tech that came out and worked on her phone line told her that high speed internet was available to her now. This was not the first time she had been told this though and this was from someone...
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