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Created: Jul 27, 2014
MPUV555 Created: Jul 27, 2014
I have a similar concern. I recently transferred service to my new address and yesterday I received an email threatening to charge me $150 for not returning a wireless access point. I TRANSFERRED my service...I shouldn't have to return anything. Similar to the previous poster's concerns, there is no accountability with people you speak with over the phone in my experience...
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Created: Feb 7, 2014
MPUV555 Created: Feb 7, 2014
Nice fine print - you don't think its someone's obligation to explain that to customers. Why aren't you obligated to include that in the quote? AT&T provides access to the broadcast stations and the equipment - therefore they should be included in any quote. You can call it "promotional pricing" or whatever you want, but its a freakin quote. Also... your customer service ...
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Created: Feb 7, 2014
MPUV555 Created: Feb 7, 2014
Its interesting...they seem to respond to some posts and leave them on here, then just delete others. I have a similar problem, but they just deleted my post.
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Created: Feb 7, 2014
MPUV555 Created: Feb 7, 2014
You also removed the other posts related to breaking contract and extra fees.
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Created: Feb 6, 2014
MPUV555 Created: Feb 6, 2014
Same problem here. I switched from Time Warner in November because of their shady billing practices and now I get the same treatment. I have AT&T for wireless as well....may leave both. Honor your contracts AT&T....or you WILL lose customers.
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Created: Feb 6, 2014
MPUV555 Created: Feb 6, 2014
So I sign up for Uverse hoping it will be better experience than Time Warner Cable. I was wrong. Its just as hard to get in touch with customer service and they add fees without telling me. When I signed up I was told I would have to pay for an extra receiver (an extra $7/month from what I was quoted), so I was annoyed but put up with it. I was told my total bill would be...
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