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Created: Oct 11, 2013
jrock1 Created: Oct. 11, 2013
ATTMarianaCM, Transparency – it’s that simple. If ATT decided to hold back an update, tell us what problems ATT is fixing, has identified or working with Manufactures to correct. We (The Customers) would rank ATT with higher customer service ratings if we truly knew that ATT is looking out for our phone investments. When there is little to no customer interaction, ATT mak...
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Created: Oct 11, 2013
jrock1 Created: Oct. 11, 2013
Dear Customer Support, When will the 7.8 update be released for my Samsung Focus?
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Created: Oct 11, 2013
jrock1 Created: Oct. 11, 2013
Dear Customer Support, Will the myATT app be updated to provide the same level of personal customer data control as the (unavailable from ATT) OEM provided windows phone 8 - Data Sense App?
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Created: Oct 4, 2013
jrock1 Created: Oct. 4, 2013
@Dann123456, yes, and I hope some tech news outlet that is monitoring this forum writes another piece about this situation from the customer's standpoint. We know your out there since, reports got circulated when a "non-official" yet official poster decided to say updates are coming in a few weeks. That post in itself is a disgrace to the level of customer service that at...
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Created: Oct 3, 2013
jrock1 Created: Oct. 3, 2013
I would agree with mark. I've had phone well after my contract is expired. And my monthly bill DID NOT GO DOWN. Meaning, a portion of money that was ear marked for the phone installments now went directly into Atts back pocket. don't be fooled by the new marketing strategy, because its the same system with a new name. again, better business would be keep the customer on t...
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Created: Oct 3, 2013
jrock1 Created: Oct. 3, 2013
Dear AT&T, I've been a customer for 10yrs. At approximately 100 dollars a month, you have now about 12,000 dollars of my hard earned money. To my knowledge At&t is only a wireless pipeline for my phone to communicate to other devices in this world. Nothing more. There is nothing on any of my devices over the last 10yrs that at&t manages other then a wireless connection. I...
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