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Created: Oct 3, 2013
adamdingliang Created: Oct. 3, 2013
Problems are solved. The Executive Escalation Team cleaned up the mess for the sale. Thanks all the replies.
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Created: Sep 30, 2013
adamdingliang Created: Sep. 30, 2013
I did yesterday. One minute ago, I received an email from an AT&T social media manager. Thanks.
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Created: Sep 30, 2013
adamdingliang Created: Sep. 30, 2013
Called customer service again. There would be $180 early termination fee if I would cancel the U-Verse TV. For the second issue, there is no doube that the D2D sale cheated me(check the message). If she didn't know the policies, she could just say so. I would double check the policies, then I would not go into this trouble. However, she gave me totally wrong information!
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Created: Sep 29, 2013
adamdingliang Created: Sep. 29, 2013
Probably you are right. Those were 3 offers instead of 2. Thanks.
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Created: Sep 29, 2013
adamdingliang Created: Sep. 29, 2013
First issue, I am not sure whether she cheated again. She said she was from AT&T, and she would be promoted for a higher positoin with a fixed office several days later. For the $75 rewards, no matter which company she was from, the information about how to get the rewards is totally incorrect(check the message). Second issue, I didn't say that I don't have resposibility ...
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Created: Sep 29, 2013
adamdingliang Created: Sep. 29, 2013
I had a door to door sale about two monthes ago who sold me AT&T U-Verse TV and max plus internet. I was using charter communications. She persuaded me by explaining how AT&T U-Verse is better than charter and she offered me two reward cards: one is $100 VISA FREE, the other one is $75 VISA Installation. Actullay, the members in our family are all busy with jobs and usual...
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