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Blog Idea Exchange There are no unread messages in this message board Q&A This is a topic with new unread messages This is a popular topic with no new messages This is a topic that you have replied to with new unread messages This is a popular topic that you have replied to with new unread messages This is a popular topic that you have replied to with new unread messages There are no new messages in this topic Solved! Message contains an attachment Message contains no text Message contains a video Message contains an image
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Created: May 1, 2014
SadathCS Created: May. 1, 2014
You're welcome Khaer! SadathCS ATTU-verseCare
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Created: May 1, 2014
SadathCS Created: May. 1, 2014
You're welcome ckucia, Thank you for the update! I'm glad to know your services are working now. SadathCS ATTU-verseCare
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Created: May 1, 2014
SadathCS Created: May. 1, 2014
Hello strosclair76 , I'm sorry about the missed appointments. I can help you ensure your services are restored. Please send me your account information to help you setup an appointment with a technician and ensure it is not missed. SadathCS ATTU-verseCare
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Created: Apr 30, 2014
SadathCS Created: Apr. 30, 2014
Hi Khaer , It may be necessary to send the phone provisioning from our systems to your gateway again. I can help you with that. Please send me your account information to assist you further. SadathCS ATTU-verseCare
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Created: Apr 30, 2014
SadathCS Created: Apr. 30, 2014
Hello wangxu9802 , I can help you investigate the issues you are having with your Internet connection. Please send me your account information and additional details such as the connection being wired or wireless to be able to assist you further. SadathCS ATTU-verseCare
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Created: Apr 30, 2014
SadathCS Created: Apr. 30, 2014
Hi ckucia , You can send me your account information to help you setup the appointment with a technician. I agree with Constructive, it is best if we send you a technician to ensure your services are active. SadathCS ATTU-verseCare
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Created: Apr 30, 2014
SadathCS Created: Apr. 30, 2014
Hi Acoaxet , I'm sorry about the difficulties you are having to get assistance for your Internet connection. I can help you restore service going forward. Please send us your account information along with any additional details regarding the issue you are having. SadathCS ATTU-verseCare
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Created: Apr 27, 2014
SadathCS Created: Apr. 27, 2014
Hello alt_phil , It is possible some unwanted changes may have been included with that order while your package was being changed. I can check on this for you and continue helping you to restore your setup. I sent you a Private Message to gather more information to check your account for the recent IP block you purchased. SadathCS ATTU-verseCare
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Created: Apr 27, 2014
SadathCS Created: Apr. 27, 2014
Hi Dretherford , I'm sorry you lost service to this TV for several days. I will help you restore service to this TV going forward and want to thank everyone for the help that was provided. I sent you a Private Message to gather your account details and proceed from there. SadathCS ATTU-verseCare
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Created: Apr 27, 2014
SadathCS Created: Apr. 27, 2014
Hi ryangman72 , I'm sorry you are having trouble getting assistance with your account. I can help you setup your appointment and ensure future appointments are not missed. I sent you a Private Message to gather more information to continue to assist you. SadathCS ATTU-verseCare
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Created: Apr 27, 2014
SadathCS Created: Apr. 27, 2014
Hello mikeleevengen , I'm sorry you are having difficulties to upgrade your service. I can help you with further research to confirm if the upgrade is possible. I sent you a Private Message to discuss your account. SadathCS ATTU-verseCare
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Created: Apr 23, 2014
SadathCS Created: Apr. 23, 2014
Hello MajLacy , I sincerely apologize about the experience you and your family had during the installation. I can help you verify those credits or any changes that were previously submitted and assist you further. I sent you a Private Message to gather more information and help you with your situation. SadathCS ATTU-verseCare
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This is a topic with new unread messages

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Blog Idea Exchange There are no unread messages in this message board Q&A This is a topic with new unread messages This is a popular topic with no new messages This is a topic that you have replied to with new unread messages This is a popular topic that you have replied to with new unread messages This is a popular topic that you have replied to with new unread messages There are no new messages in this topic Solved! Message contains an attachment Message contains no text Message contains a video Message contains an image
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Created: Oct 6, 2013
SadathCS Created: Oct. 6, 2013
Hello robbyrob_1, I'm sorry about the misunderstanding the "Free" message is causing. The "Free" message is indicating you can view a clip or trailer at no charge. We will reach out to the group responsible for this page and make some recommendations to clarify the advertisement of the clip, or trailer.We appreciate your feedback. Thank You, SadathCS ATTU-verseCare
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Created: Sep 15, 2013
SadathCS Created: Sep. 15, 2013
Hello whydoubugme , I'm sorry about the slow response you are experiencing with your computer. As it was previously mentioned on this thread, a little more details can be very beneficial in determining what is causing your computer to be slow. It is possible you may be having a slow internet connection and it would be helpful to provide some speed test results. Your compu...
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Created: Sep 8, 2013
SadathCS Created: Sep. 8, 2013
Hello jennhrobinson , another major factor that determines the availability is distance from your home to the VRAD (cabinet that delivers service) To support a 32/5 profile, maximum distance from the VRAD is 2200ft. Your current distance is recorded at approximately 2500ft. Although your Max User rates are great on your current profile, a change could lead to services bei...
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Created: Aug 18, 2013
SadathCS Created: Aug. 18, 2013
Hello annette , your U-verse internet service will be billed separately. Combining your other AT&T accounts with your U-verse bill is no longer offered. As an alternate solution you can create an AT&T Access ID and link your AT&T accounts to allow you to view your AT&T accounts and pay them in one online location. You can use the information beebeesa provided to access yo...
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Created: Aug 13, 2013
SadathCS Created: Aug. 13, 2013
Hello jeffguthrie , the On Demand content changes based on the agreements with the network providers. AT&T continuously works with these providers to reach an agreement that will allow us to provide the programming you want to see at a reasonable price. Like mibrnsurg stated, the Sundance Channel is provided by the AMC Network and due to recent negotiations some programmi...
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Created: Aug 12, 2013
SadathCS Created: Aug. 12, 2013
Hello pamela92882 , I'm sorry about the trouble you are having with the printer on your network.The gateway you have has 4 10/100 Ethernet LAN Ports which should be fast enough for any transfer of data to a printer.The trouble you are describing correlates with some defective wiring. If the recommendations provided by beebeesa did not help you with your ability to print I...
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Created: Jul 29, 2013
SadathCS Created: Jul. 29, 2013
Hello ramrider , it seems like you have the Motorola NVG510 gateway. The settings described by mibrnsurg can be found by accessing the gateway. To access the gateway you can enter http://192.168.1.254 in your address bar. After you provide the system password you can follow these steps. -Select Home Network -Select WPS -You will have a link to enable or disable WPS I have...
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Created: Jul 29, 2013
SadathCS Created: Jul. 29, 2013
Hello tree3man , the support article provided above is referring to the number of streams that can be watched simultaneously and due to the possibility of anyone being confused by its content it has been submitted for review. You can have up to 8 receivers per household using a combination of DVR, wired receivers, and wireless receivers. Each TV location will need a recei...
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Created: Jul 29, 2013
SadathCS Created: Jul. 29, 2013
Hello pcdude43 , there are a few ways to find the sports channels or movies you may be looking for. You can go by the suggestions beebeesa and mibrnsurg provided and you can also use the instructions below. On the U-verse remote Press Go interactive Select Multiview Select Sports Multiview OR Press Menu Select Channel Shortcuts Select Sports OR Press Menu Select Search En...
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Created: Jul 28, 2013
SadathCS Created: Jul. 28, 2013
Hello hope3207 , thank you for letting us know your activation date will be changing. The service activation date on a self installation is the date our systems and network will be ready to deliver your service. If you are not available for your self installation it is ok. Once you activate your service and register your account your order will complete in our systems and...
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Created: Jul 24, 2013
SadathCS Created: Jul. 24, 2013
Hello att4carol , you should receive your paper bill within 2 weeks after the closing day of your billing cycle. For example, if your services started on 7/15 and the closing day of your billing cycle is 7/16 then you will receive a bill within 2 weeks of 7/16 which would also include the 2 days plus the charges through the next billing cycle.
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Created: Jul 21, 2013
SadathCS Created: Jul. 21, 2013
Hello Chris Richardson , I understand you are expecting new services to be installed soon and want to find out how to keep your Primary Member ID or change it to one that already exists. If you have an existing member ID you will have an opportunity to migrate it to your new account on the day of installation. After the installation of your service you will need to regist...
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