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Created: Sep 17, 2013
TeamMoseley5 Created: Sep. 17, 2013
Well I guess I'll be apart of that 99%. Thanks for the feedback
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Created: Sep 17, 2013
TeamMoseley5 Created: Sep. 17, 2013
Hi RedJeff53, Thanks for the response. I'll give it shot. But if I dont get a resolution today, I'm filing a complaint with the BBB and any other agency I can make a formal complaint with. Thanks again.
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Created: Sep 17, 2013
TeamMoseley5 Created: Sep. 17, 2013
Hi MicCheck, Thanks for the response. I've spoken with customer service management, customer care management and even the management in the engineering department. I'm not sending any messages that will just sit in an email queue for 24-48 hours, be assigned to a rep whose response will be "We've received your email and are looking into your issue". I may have found this t...
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Created: Sep 16, 2013
TeamMoseley5 Created: Sep. 16, 2013
Background - I moved into my home, a new construction, in an up and coming sub-division in Round Rock, TX. AT&T is the exclusive provider of high-speed Internet in my area, so I had no choice but to go with them. Ordered service and had a scheduled installation date of 8/27. Received a phone call the evening of 8/26 indicating that the due to "engineering problems...
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